Do you have a passion for working within an Estate Agency and gaining exposure into the property market? If the answer is Yes, then this role is for YOU!

You will join a highly reputable organisation and gain a Level 3 in Housing accredited qualification alongside on-the-job training. Apply if you are eager to gain new skills.

What you'll do at work

• Answering incoming calls
• Redirecting calls within the department
• Sending emails
• Answering general enquiries to walk-in customers
• Creating advertisements on various platforms
• Assisting with landlord and tenancy agreement administration
• Photocopying documents and filing

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Training course

Housing and property management (level 3)

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEXTSTEP TRAINING LIMITED

What you'll learn

Course contents

• Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
• Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
• Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
• Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond appropriately
• Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
• Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
• Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
• Problem Solving: Use a problem solving and flexible approach in their day to day duties.
• Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
• Decision making: Effective decision making in order to apply the businesses objectives and priorities.