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Estate Agent Apprentice - Lettings
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About the Role
Keystones is an award-winning, independent team of estate and letting agents in Colchester who are looking for an apprentice to provide support to the lettings department. Duties will include managing the rental properties, whilst advancing their learning in Housing Property Management.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
This is an excellent opportunity for an individual with a hunger to learn and have a career in the letting industry.
Responsibilities
- Providing full administration support to the department by answering telephone calls and emails
- Working alongside the sales progression and lettings teams
- Interacting with customers on social media
- Completing data collection
- General office tasks
- Keeping a log of energy performance certificates
- Tagging property keys
- Helping our sales team collect feedback from viewings
- Conducting supervised viewings, gathering feedback, and updating the company CRM system
- Working with colleagues
- Managing the office diary
- Maintaining good client relationships between the agency and the landlords via regular communication
- Take on any required tasks of the office as and when needed
Training
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Course Contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
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Functional Skills in maths, English and ICT (if required)
About the Company
You will be based in the employer’s office, so you will gain 18 months’ office-based training.
Keystones Property Are Your Experienced Estate & Letting Agents
With our headquarters in Romford and a new branch in Colchester, our estate agents are perfectly positioned to offer exceptional support to buyers and sellers in the local area. The needs of our clients are at the very heart of what we do. The award-winning team here at Keystones are renowned for their professionalism and passion for their work, and we’ve received plenty of glowing reviews from residents who have already used our estate agents.
Earnings
Your earnings can increase over time with an apprenticeship. Upon successful completion of the apprenticeship, a full-time position may be available.
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