MAPP
Estate Community Manager - London
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Estate Community Manager - London
Department: Flex Employment Type: Full Time Location: Portman Workwell Compensation: £37,000 - £39,000 per year
About MAPP and RE-DEFINED
MAPP is the UK’s leading specialist in commercial property and asset management, managing over £30bn of property for a broad range of fund managers, REITs, and property owners. Our mission is to make buildings work for people and the planet—not just for profit.
In February 2022, MAPP acquired RE-DEFINED, a provider of flex workspaces across various client buildings. RE-DEFINED focuses on design, build, marketing, lettings, and pure operational management. The Portfolio is rapidly scaling across MAPP and other property-managed buildings in the Portman WorkWell portfolio. This role presents a unique opportunity to contribute to its growth.
Title, Team and Role Summary
Title: Estate Community Manager - London Team: RE-DEFINED/Flex Reports to: Regional Manager
Role Summary
As an Estate Community Manager for RE-DEFINED, you’ll lead the expansion of flex spaces across multiple Portman Estate buildings, merging operational leadership with a customer-centric approach. This dynamic role involves:
- Being the primary point of contact for occupiers and property managers
- Ensuring smooth operations, robust relationships, and exceptional service
- Managing onboarding, maintenance, and long-term occupier satisfaction
- Driving efficiency and performance across managed buildings
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Through this role, you’ll shape an ecosystem where spaces thrive for occupants, staff, and guests, while furthering RE-DEFINED’s growth ambitions.
Key Responsibilities
Operational Management
- Lead all day-to-day operations for assigned flex spaces
- Ensure buildings run seamlessly, meet security and compliance standards
Occupier Engagement
- Foster robust relationships with occupiers from onboarding to long-term retention
- Drive satisfaction through client meetings, surveys, and proactively addressing needs
Health & Safety & Compliance
- Ensure full adherence to health & safety regulations, MAPP policies, RICS ISO and statutory standards
- Conduct regular compliance reviews and risk assessments
Customer Experience & Events
- Organise customer events, networking activities, and community initiatives
- Delivery memorable experiences that reflect our customer-focused values
Supplier & Financial Oversight
- Manage cost control and supplier relationships
- Negotiate procurement, procurement contracts, and vendor agreements with transparency
Reporting & Communication
- Provide detailed reports on portfolio performance, customer insights, and compliance status
Skills, Knowledge & Values
Technical & People Skills
- People-focused leadership: It’s the advocate for occupiers and a guardian for the overall client experience
- Exceptional communicator: Interfaces flawlessly with customers, suppliers, and internal teams
- Strategic problem-solvers on the ground with the flexibility to resolve everyday challenges with creativity
- Compliance Champion: Thorough knowledge of health & safety standards and building codes
- Event & Programme Orchestrator: Experience designing impactful community events or customer engagement programmes
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MAPP Values
- Avoid Ambiguity: Hold yourself accountable and others to clarity of objectives
- Appreciative: Value and recognise contributions, both big and small
- Adventurous & Authentic: Drive continuous improvement while staying true to the organisation’s purpose
- Accountable: Lead with strong personal responsibility to drive decisions and results
Behavioural Traits
- Exceptional communication: Deft with written documentation, stakeholder updates, and meetings
- Big-picture mindset: Connects daily tasks to broader goals and advises in key decision-making moments
- Proactive & self-managed: Meets targets, anticipates challenges and embraces ownership
- Agile mindset: Contributes to innovation and adaptability in dynamic environments
Experience & Working Details
- Hours: 9:00am – 5:30pm, Monday to Friday
- Years of Relevant Experience: 3+ years in similar commercial property, operations or occupier management roles
- Salary: £37,000-39,000 per annum
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date. No immigration sponsorship is provided.
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