Premier Estates Limited
Estates Coordinator
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ESTATES COORDINATOR
Premier
£25,000
Office Based - Macclesfield
Role Overview
You will play a pivotal role in delivering exceptional property management for our residential developments. Acting as a trusted point of contact for customers, contractors, and colleagues, you will coordinate the work that keeps estates safe, compliant, and looking their best. Your calm professionalism and eye for detail will ensure issues are resolved quickly and communication is clear.
In this role you will bring structure and momentum to a busy portfolio, prioritising tasks, tracking actions, and keeping accurate records. You will be supported by experienced managers and a collaborative team, with the tools and processes you need to deliver consistently high standards.
ROLE EXPECTATIONS
Most days you will manage resident enquiries, arrange and track maintenance works, and keep systems and files fully up to date. You will liaise with contractors, chase quotes and permits, coordinate inspections, and provide timely updates to property managers and customers.
What Success Looks Like
- Residents receive clear, timely and empathetic communication with issues resolved on first contact wherever possible.
- Planned and reactive works are scheduled swiftly, completed to standard, and logged with accurate documentation.
- Health, safety, and compliance actions are monitored and closed out ahead of deadlines.
- Property managers are kept proactively informed with concise updates, risks flagged early, and solutions proposed.
- Supplier relationships are professional, cost-conscious, and performance-focused, with quotes compared and value evidenced.
- Portfolio records, portals, and trackers are immaculate, current, and audit-ready.
How You'll Spend Most Of Your Time
- Handling and triaging resident and client enquiries by phone and email, providing updates and closing the loop.
- Raising work orders, obtaining quotes, issuing purchase orders, and coordinating contractor attendance.
- Scheduling and tracking inspections, compliance checks, and routine maintenance visits.
- Maintaining accurate records across systems, preparing reports, minutes, and action logs for meetings.
- Processing invoices, checking against agreed works, and escalating discrepancies promptly.
- Supporting property managers with service delivery, projects, and day-to-day estate coordination.
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Who This Role Is For
- You are organised, reliable, and thrive in a fast-moving, service-focused environment.
- You communicate with warmth and clarity, adapting your style for residents, clients, and contractors.
- You take ownership, follow through on actions, and keep stakeholders updated without being chased.
- You are detail-driven, comfortable with systems and spreadsheets, and committed to doing things the right way.
- You enjoy being part of a supportive team and bring a positive, solutions-first mindset.
Experience That Helps
- Experience in property, facilities, housing, or customer service where you coordinated works or cases.
- Confidence working with contractors, quotes, purchase orders, and basic invoicing.
- Familiarity with health and safety or compliance processes in a built environment.
- Strong administrative background with CRM/task management systems and Microsoft 365.
- Exposure to resident or client communications, drafting updates, and meeting notes.
What We Offer
- Competitive salary, aligned to experience
- Annual salary review
- 25 days holiday + bank holidays
- Birthday leave
- Buy and sell annual leave (up to one week)
- Westfield Health cash plan + Westfield Rewards perks platform
- Fully funded learning and development
- Support for professional qualifications including TPI, RICS, and more
- Company pension scheme
- Car allowance for eligible roles
- Employee referral scheme
- Enhanced maternity and paternity pay (service-dependent)
- Volunteer leave
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About Premier
Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.
As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology, and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.
We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.
If you are looking for a role where you will be trusted, supported, and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long-term career.
How We Hire
- Initial conversation with our talent team
- Interview focused on your approach to customer service, coordination under pressure, attention to detail, and problem-solving in real property scenarios
We aim to complete the process within two to three weeks and communicate clearly throughout.
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All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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