Estée Lauder Companies
Estee Lauder Companies, Fragrance Specialist, Boots Birmingham, 22.5 hours/4 days
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Estee Lauder Companies, Fragrance Specialist, Boots Birmingham, 22.5 hours/4 days
Fragrance Advisor – Luxury Fragrance Brands representative
About the Role
As a Fragrance Advisor, you will represent Estée Lauder Companies and its luxury fragrance brands, delivering an exceptional customer experience by:
- Demonstrating expert product knowledge
- Providing personalised service rooted in passion for fragrances
- Acting as a brand ambassador to help customers discover scents that align with their personality, lifestyle, and preferences
As part of our elite team of sales associates, you’ll merge creative and technical expertise with a passion for people to create an in-store experience that:
- Welcomes and inspires customers
- Educates and delights clients
- Delivery personalised inspirational consultations
This position is ideal for dynamic self-starters seeking a progressive career with a prestige beauty leader. It also serves as a valuable foundation for developing your career with the company.
We prioritise diversity of thought and people, offer excellent training and development opportunities, and provide a competitive remuneration and benefits package.
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Core Responsibilities
- Engage customers with expert product knowledge and fragrance consultation skills
- Deliver bespoke, personalised service that resonates with individual preferences
- Foster an authentic, inspiring, and welcoming in-store environment
- Collaborate in high-performing teams to create memorable customer experiences
- Execute impactful in-store events and competition strategies
- Ensure our retail standards are achieved through visual merchandising excellence
- Meet performance targets while maintaining high standards of service
- Contribute to creating a competitive edge by delivering outstanding customer journeys
Key Requirements
Professional Skills & Attributes
- Proven ability to provide an inspirational, authentic, and personalised customer experience
- Passion for fragrances, aesthetics, and beauty industries
- Strong ** créative and technical problem-solving** abilities
- Keeps workflows efficient in a fast-paced retail environment
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Experience & Technical Proficiency
- Preferred (but not mandatory): formal qualification in retail sales
- Experience with retail POS software is a plus
- Welcomes applicants with amateur-level experience who demonstrate enthusiasm
Operational Requirements
- Flexible availability to work retail hours, including:
- Weekdays, nights
- Weekends
- Special events as required
- Commitment to achieve visual merchandising standards and team targets
- Ability to affirm proof of legal entitlement to work in the country (if invited to interview)
Note: This role is the first step in a prestige beauty leader’s career ladder. Growth opportunities are aligned with potential and skill development.
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