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ETRM IT Systems Analyst
IT Systems Analyst – Commodities & Shipping Environment
An exciting opportunity to support and enhance critical trading, risk management, and voyage management platforms within a fast-paced commodities and shipping environment.
This role combines technical systems expertise with business-facing analysis, acting as the bridge between operational users and technology teams. The successful candidate will:
- Support business-critical applications
- Drive process improvements
- Develop integrations and reporting solutions
- Ensure systems meet evolving operational needs
Key Responsibilities
Application Support
- Provide 1st, 2nd, and 3rd-line support for trading, voyage management, and business applications.
- Investigate, prioritise, and resolve incidents, service requests, and change requests through completion.
- Monitor application performance, system health, and data integrity, proactively identifying issues before they impact users.
- Support users across test and production environments, ensuring continuity of day-to-day operations.
- Test, deploy, and document system fixes, patches, and enhancements.
Systems Development & Integration
- Develop and maintain Python scripts to automate operational processes, reporting, and data reconciliation.
- Write and optimise SQL queries and stored procedures for data extraction, transformation, and validation.
- Build and maintain integrations between trading, voyage management, finance, and other business systems.
- Develop reports and dashboards using SQL and Power BI to support operational and commercial decision-making.
- Maintain and improve data pipelines into centralised reporting and data warehouse environments, ensuring data quality and consistency.
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Business Analysis & Stakeholder Management
- Act as a key liaison between business users and technology teams, translating business requirements into technical solutions.
- Analyse workflows, processes, and system usage to identify automation opportunities and efficiencies.
- Participate in system enhancement projects, upgrades, and vendor engagements.
- Produce high-quality documentation, including functional specifications, test plans, user guides, and knowledge articles.
- Deliver training and support sessions for users across various business functions.
Governance & Controls
- Maintain accurate, up-to-date documentation for systems and support processes.
- Support audit and compliance activities via system records, access logs, and change documentation.
- Adhere to IT governance, risk management, and change control processes.
- Identify and escalate risks, issues, and control weaknesses where appropriate.
Requirements
Qualifications & Experience
- Degree in Computer Science, Mathematics, Engineering, or a relevant technical discipline.
- 3–5 years’ experience in IT Systems Analyst, Application Support Analyst, or similar roles.
- Experience supporting ETRM, CTRM, voyage management, logistics, or other business-critical operational platforms.
- Knowledge of commodity trading, energy trading, shipping, or logistics environments is highly advantageous.
- Strong experience with SQL (MSSQL preferred), including reporting, ETL processes, and stored procedures.
- Experience developing scripts and automations using Python or similar technologies.
- Experience with Power BI and advanced Excel reporting.
- Knowledge of APIs, system integrations, and data exchange methodologies.
- Beneficial: Exposure to Azure services (Data Factory, Logic Apps).
- Excellent written and verbal communication skills.
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Key Skills & Competencies
- Strong analytical and problem-solving abilities with a structured approach to troubleshooting.
- Ability to understand complex operational and business processes and translate them into technical solutions.
- High attention to detail, particularly when working with business-critical data and systems.
- Customer-focused approach with excellent stakeholder management skills.
- Self-motivated, able to manage multiple priorities independently.
- Strong ownership mentality, committed to delivering outcomes.
- Collaborative team player, capable of building effective relationships across technical and non-technical teams.
- Clear and concise communicator, engaging effectively with both technical specialists and business stakeholders.
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Skills
SQL
Python
Power BI
Data Analysis
Application Support
Business Analysis
Stakeholder Management
Automation
Data Integration
Reporting
Troubleshooting
Documentation
Training
ETL
Data Quality
System Health
Location