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Position Description
Join CGI and help deliver an exceptional digital workplace experience for our clients. As an End User Compute (EUC) Engineer, you'll play a vital role in keeping people connected, productive, and supported through responsive, face-to-face technical expertise. Working onsite, you'll resolve issues that matter, improve the end-user experience, and contribute to the reliable delivery of critical IT services. You'll have the opportunity to take ownership of your work, collaborate with experienced colleagues, and develop your skills in an environment that values innovation, continuous improvement, and professional growth.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is onsite in Manchester.
Your future duties and responsibilities
In this role, you will provide hands-on, face-to-face technical support for end users from a dedicated Tech Bar and across the client site, ensuring colleagues receive a seamless and professional IT support experience. You'll diagnose and resolve desktop, laptop, peripheral, and workplace technology issues while taking ownership of incidents and service requests through to completion.
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Working closely with the Service Desk and specialist technical teams, you'll help maintain a secure, compliant, and high-performing end-user environment. You'll be encouraged to identify opportunities for service improvement, share knowledge with colleagues, and contribute to a collaborative culture where delivering outstanding customer outcomes is at the heart of everything you do.
Key responsibilities:
- Provide & Resolve – Deliver first and second-line support for desktop, laptop, mobile device, and peripheral issues.
- Diagnose & Troubleshoot – Investigate and resolve hardware, software, operating system, and application incidents.
- Support & Engage – Deliver professional face-to-face support through the onsite Tech Bar.
- Provision & Deploy – Configure, build, deploy, replace, and refresh end-user devices.
- Maintain & Optimise – Ensure devices remain secure, compliant, and aligned with operational standards.
- Support & Collaborate – Assist with meeting room and collaboration technology to maximise user productivity.
- Own & Deliver – Manage incidents and service requests within agreed SLAs, escalating where appropriate.
- Improve & Innovate – Identify opportunities to enhance support processes and the overall end-user experience.
- Document & Communicate – Maintain accurate support records and provide clear updates to users and stakeholders.
Required Qualifications To Be Successful In This Role
To succeed in this role, you'll bring strong end-user computing experience combined with excellent customer service and communication skills. You'll be confident troubleshooting a broad range of desktop technologies, comfortable working independently onsite, and committed to delivering a first-class support experience while maintaining high technical and operational standards.
Essential qualifications:
- Experience supporting Windows desktop and laptop environments in an enterprise setting.
- Strong troubleshooting skills across hardware, software, peripherals, and workplace technologies.
- Experience with device provisioning, imaging, deployment, and hardware refresh activities.
- Knowledge of Microsoft 365 and standard desktop productivity applications.
- Experience supporting collaboration and meeting room technologies.
- Excellent customer service and face-to-face communication skills.
- Ability to prioritise workload and manage incidents within agreed service levels.
- Experience using IT Service Management (ITSM) tools.
- A proactive, organised approach with a focus on continuous improvement.
- Eligibility to obtain UK Security Clearance.
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Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you’ll reach your full potential because…
- You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
- Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
- You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
- That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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