Nottingham University Hospitals NHS Trust
EUC Product Specialist
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End User Computing Product Specialist
About the Role The End User Computing Product Specialist is a technical role within ICT Operations, responsible for key tasks that ensure operational continuity, future development, and support of the Trust’s user device estate within their allocated specialism.
This is a full-time, primarily on-site position with flexible homeworking permitted where operationally appropriate. Normal working hours are 08:00–17:00 (Mon–Fri), with a rotating shift system in place among team members to cover these hours.
Optional but required responsibilities:
- Participation in an on-call rota to address significant technical issues outside normal operational hours.
- Please refer to the attached Job Description and Person Specification for full details.
Key Responsibilities
Act as a key technical authority within the End User Computing (EUC) team, providing:
- In-person and remote support to Trust staff.
- Proactive specialist advice, development, and management of systems within your area of specialism.
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Core Duties:
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Collaborate with EUC Senior Product Specialists on:
- Configuration and management of Trust tools, including Configuration Manager (SCCM) and Intune.
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Coordinate and execute upgrade, maintenance, patch, upgrade, and hot fix deployments.
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Review and remediate non-compliant endpoint devices within the EUC Team’s remit.
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Design, develop, and deploy proactive performance and integrity monitoring for supported services.
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Assist with:
- Resolution of Service Desk calls.
- Problem diagnosis based on agreed SLAs/OLAs where applicable.
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Raise, implement, and review technical change requests in line with Trust ICT Change Management Policy.
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Partner with:
- Infrastructure Operations.
- EUC Senior Product Specialists.
- Project and Programme Managers.
- To review and develop technical solutions and designs.
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Lead non-project work packages for minor deployments and agreed solutions.
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Work onsite or remotely, as directed by the EUC Manager or operational needs.
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Rotate as part of the on-call rota.
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Undertake additional duties as reasonably required by the EUC Manager.
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About the Organisation
As one of the biggest employers in the city with over 19,000 staff, our National Institute for Health and Care Excellence (NIHAH) team delivers world-class healthcare while advancing research, education, and innovation. We pride ourselves on diversity, open-mindedness, and empowerment.
We believe in equity at NUH and encourage applications from:
- Individuals who identify as Black, Asian, Minority Ethnic (BAME).
- Disabled candidates.
Your role here isn’t just a job—it’s your career. Our commitment to personal development and training will enable you to grow within an outstanding healthcare organisation.
Contact for Further Enquiries
Name: Cat Smith Title: Head of Technical Services/IT Service Operations Manager Email: cat.smith@nhs.net
EUC Product Specialist Network: nuhnt.eucproductspecialists@nhs.net
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