Rentokil Initial
Europe Key Account Manager
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Europe Key Account Manager
Europe Key Account Manager (EKAM) – Job Description
About Rentokil Initial plc
Rentokil Initial (RI) delivers services that ‘Protect People, Enhance Lives’. We specialise in safeguarding health and hygiene, minimising pest-related risks, and improving workplace safety. Our commitment supports growing global demands for stricter compliance with public health, food safety, and safety regulations.
Operating as a FTSE 60 company, Rentokil Initial is a global support services leader with:
- 80+ countries and revenue of over £5bn
- 40,000+ colleagues across Europe, North America, Asia Pacific, and Africa
- Core markets: Pest Control and Hygiene/Washroom Services
We excel in market leadership in key regions, including the UK, US, Australia, France, and emerging Asian/Latin American markets, with an 85%+ contract retention rate. Our success is built on three core values: Service, Relationships, and Teamwork.
Role: Europe Key Account Manager (EKAM)
A strategic new role to drive regional growth and account maturation for EU-centred multinationals. Report to the Sales Excellence Director, Europe.
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Key Responsibilities
1. Strategic Account Leadership
- Lead and scale multi-country European accounts, serving as the central coordinator between local and regional teams.
- Ensure full contract compliance and service consistency across the region.
- Promote best practices and drive process improvements in regional account management.
2. New Business Development
- Identify and secure new strategic EU headquartered accounts, targeting large multinationals.
- Elevate high-potential "Large Local" accounts to regional status.
- Generate leads and collaborate with on-country teams to accelerate long-term revenue growth.
3. Revenue Growth & Retention
- Drive organic growth through upselling, cross-selling, and footprint expansion within accounts.
- Maintain retention targets of 90%+ for European/Royal accounts.
- Use data analysis to proactively manage risks and refine forecasting accuracy.
4. Client Relationship & Collaboration
- Build long-term partnerships with regional stakeholders, conducting quarterly business reviews.
- Prioritise innovation and value addition in engagement.
- Align local Key Account Managers with cross-border opportunities.
- Centralise regional knowledge/data for smoother collaboration across markets.
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Qualification Summary
Ideal candidates will have:
- 3–5 years of Account Management experience (national/regional focus preferred).
- Expertise in sectorstaticmethod alignment within sectors like:
- Facilities Management
- Food & Beverage Processing
- Retail
- Logistics
- Pharmaceuticals
- Strong commercial acumen in handling multi-market contracts and tender processes.
- Proven ability as a "Strategic Connector", unifying diverse market goals.
- Motivation for senior sales leadership, managing high-value client portfolios.
Benefits
- Hybrid work
- Competitive salary
- Employee Assistance Programme
- Enhanced-bonus structure
- Company healthcare coverage
- Pension benefits
Role offers Eligible for remote work/residence across regional HQs, with vwiff travel across Europe.
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