Q1 Technologies, Inc.
EUS Engineer (R&D Lab Support)
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EUS Engineer (R&D Lab Support)
EUS Engineer – R&D Lab Support
Role Overview
We are seeking a highly skilled EUS Engineer – R&D Lab Support to provide mission-critical on-site IT support for R&D labs and engineering environments. This role is pivotal in ensuring high availability, security, and reliability of lab systems, instrument PCs, engineering workstations, and Intune-managed endpoints that support research, testing, and validation activities.
Key Responsibilities
R&D Lab & Engineering IT Support
- Provide end-to-end IT support for R&D lab environments, including:
- Instrument PCs, test benches, DAQ systems, engineering workstations
- Install, configure, validate, and troubleshoot:
- Instrument/OEM software, drivers, firmware
- Calibration tools
- Ensure seamless and secure connectivity between lab instruments, test systems, and engineering endpoints
- Support specialized lab peripherals and operate within restricted/secured lab networks while maintaining compliance
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End-User Services & Site IT Operations
- Own day-to-day on-site IT operations and act as the first escalation point for critical incidents
- Ensure IT readiness for onboarding/offboarding (devices, system access, accessories)
- Coordinate with internal IT teams and external vendors for timely issue resolution
Endpoint, Intune & OS Management
- Enroll, configure, and manage devices using:
- Microsoft Intune / Endpoint Manager
- Deploy applications, scripts, drivers, and OS updates
- Monitor compliance and device health
- Support Windows Autopilot, OS reset, and provisioning workflows
- Build, maintain, and version-control golden OS images (lab & engineering systems)
- Perform OS and BIOS-level system hardening, patching, and vulnerability remediation
Infrastructure & Network Support
- Manage Active Directory users, groups, OUs, GPOs, and access controls
- Troubleshoot:
- DNS, DHCP, file shares, NTFS permissions
- LAN/Wi-Fi issues, IP conflicts, and VLAN connectivity (coordinated with network teams)
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IT Asset, Documentation & Training
- Maintain inventory and lifecycle management of:
- Engineering laptops, desktops
- Lab systems, peripherals
- Conduct periodic system/physical audits
- Manage warranty and AMC tracking
- Create and update:
- SOPs, installation guides, recovery procedures, and user documentation
- Provide IT guidance and security awareness to engineers and lab users
Required Skills & Experience
- 4–7 years of hands-on experience in End-User Services / IT Support, preferably in:
- R&D, lab, or manufacturing environments
- Strong expertise in:
- Intune, Entra ID, Exchange, SharePoint, Active Directory, DNS, GPO
- OS imaging & endpoint security
- Experience supporting engineering systems or lab/test equipment
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