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EUS Engineer
EUS Engineer
- Job Title: EUS Engineer – R&D Lab Support
- Location: Oxford, UK
- Experience: 4 to 7 years
We are seeking a highly skilled EUS Engineer – R&D Lab Support to provide mission-critical on-site IT support for R&D labs and engineering environments. This role is pivotal in ensuring high availability, security, and reliability of lab systems, instrument PCs, engineering workstations, and Intune-managed endpoints that support research, testing, and validation activities.
Key Responsibilities
R&D Lab & Engineering IT Support
- Provide end-to-end IT support for R&D lab environments, including:
- Instrument PCs
- Test benches
- DAQ systems
- Engineering workstations
- Install, configure, validate, and troubleshoot:
- Instrument/OEM software
- Drivers
- Firmware
- Calibration tools
- Ensure seamless and secure connectivity between lab instruments, test systems, and engineering endpoints
- Support specialised lab peripherals and operate within restricted/secured lab networks while maintaining compliance
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End-User Services & Site IT Operations
- Own day-to-day on-site IT operations
- Act as the first escalation point for critical incidents
- Ensure IT readiness for:
- Onboarding devices
- System access
- Accessories
- Coordinate with internal IT teams and external vendors for timely issue resolution
Endpoint, Intune & OS Management
- Enroll, configure, and manage devices using Microsoft Intune / Endpoint Manager
- Deploy:
- Applications
- Scripts
- Drivers
- OS updates
- Monitor:
- Compliance
- Device health
- Support:
- Windows Autopilot
- OS reset
- Provisioning workflows
- Build, maintain, and version-control golden OS images for:
- Lab systems
- Engineering systems
- Perform OS and BIOS-level:
- System hardening
- Patching
- Vulnerability remediation
Infrastructure & Network Support
- Manage:
- Active Directory users
- Groups
- OUs
- GPOs
- Access controls
- Troubleshoot:
- DNS
- DHCP
- File shares
- NTFS permissions
- Resolve:
- LAN/Wi-Fi issues
- IP conflicts
- VLAN connectivity problems (in coordination with network teams)
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IT Asset, Documentation & Training
- Maintain inventory and lifecycle management of:
- Engineering laptops
- Desktops
- Lab systems
- Peripherals
- Conduct periodic:
- System audits
- Physical audits
- Warranty and AMC tracking
- Create and maintain:
- SOPs
- Installation guides
- Recovery procedures
- User documentation
- Provide:
- IT guidance
- Security awareness training
- to engineers and lab users
Required Skills & Experience
- 4–7 years of hands-on experience in:
- End-User Services
- IT Support
- Preferably in R&D, lab, or manufacturing environments
- Strong expertise in:
- Intune
- Entra ID
- Exchange
- SharePoint
- Active Directory
- DNS
- GPO
- OS imaging
- Endpoint security
- Experience supporting:
- Engineering systems
- Lab/test equipment
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