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Evening Room Attendant
Night Shift Housekeeping Attendant
Location: The Raffles London at The OWO & The OWO Residences by Raffles, Whitehall, London
About the Role
Raffles London combines a 5-star 120-room flagship hotel with 85 exceptional branded residences, iconic landmarks including renowned dining concepts such as Mauro Colagreco and The Guerlain Spa, along with a 600-capacity grand ballroom.
This role requires a meticulous and guest-focused Housekeeping Attendant to provide exceptional evening service, ensuring 5-star standards are met through impeccable cleaning, turn-down services, and guest relations.
Key Responsibilities
Operations
- Provide timely and thoughtful turn-down service in alignment with guest preferences
- Support morning shifts upon handover, maintaining workflow and standards
- Preserve cleaning equipment and ensure proper functioning throughout shifts
- Report damage, loss, or defects to linen/furniture/fixtures to your supervisor immediately
- Apply correct cleaning chemicals as per training and departmental guidelines
- Maintain a fully stocked supply area for seamless restocking and quick clean-up
- Escalate urgent issues such as damaged equipment or light bulb failures to supervisors/departmental leads
- Include found lost property and adhere to Lost and Found policies
- Ensure absolute guest discretion by maintaining silence and respect in corridors/out of sight areas
- Deliver a spotless, efficient “5-Star” floor, consistent with Raffles London Quality Assurance (LQA) standards
- Participate in daily line-up meetings and step in as required during manager absence
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Additional Duties
- Assigned new rotational tasks when required (e.g., F&B areas, restaurants)
- Perform cross-departmental duties beyond core scope
Health & Safety
- Immediately report all safety hazards for prompt remediation
- Be familiar with departmental fire, emergency, and security protocols
- Maintain a vigilant awareness of health and safety throughout all duties
- Proactively anticipate hazards and correct preventive measures where possible
Requirements
Essential
- Exceptional attention to detail in cleaning and guest service
- Commitment to excellence, delivering five-star experiences under pressure
- Team player with collaborative mindset
- Professional demeanour (appearance, hygiene, conduct)
- Proven ability to 提供高标准服务, urgent needs可能给出实例
- Outstanding communication/customer service skills (written + spoken)
- Strong time management with ability to multitask while maintaining image
- Flexibility – readiness to join anytime shift including full 24-hour operational coverage
Desirable
- Previous luxury hotel experience (LQA/Forbes 5-star or equivalent hotel environments)
Disclaimer
This job description serves as a guide to the role and does not constitute an exhaustive checklist. Additional responsibilities may arise based on departmental/operational needs.
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Key Working Conditions:
- Must perform lifting, pushing, and manual handling as part of the role
- Night shift formation mandatory for operational continuity
Why Join Raffles London?
As part of a global excellence-powered organisation, you’ll benefit from:
Core Perks
- Holidays: 28 days + 1 extra day per year ( up to 35 days total, after 5 years of service)
- Staff meals provided while on duty
- Complimentary dry cleaning for uniforms
- 3% pension contribution from the employer
- Enhanced sick pay & maternity/paternity/adoption pay
- Life assurance (1x salary)
- Employee Assistance Program (including virtual GP consultations/financial advice)
- Staff support: season ticket loans & cycling-to-work scheme
- Perks:
- Occasional coworker gifting for milestones
- Paid leave days for house moves or charitable work
- Personalised development track: Onsite training tailored to career growth
- Wholesale Benefits Card: Up to 30% off at Accor worldwide properties/Raffles outlets
Ongoing access to **global development opportunities** within Accor’s diverse portfolio. **Fun events** included – pub quizzes, end-of-year team runs, and festive parties!
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