AccorHotel
Evening Room Attendant, The Savoy Hotel
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Evening Room Attendant – The Savoy Hotel
Company Description
The Savoy is one of the world’s most iconic hotels. We are the original British luxury hotel, founded in 1889, renowned for exceptional service and prestige. As trustees of British luxury hospitality, we blend our historic heritage with modern innovation—welcoming royalty, world leaders, and cultural legends. Today, we deliver unforgettable five-star experiences, ensuring every guest leaves with a lasting memory.
Our culture is defined by a colleague-first ethos, fostering growth and recognition. We’ve earned global acclaim:
🏆 Top 10 (Big Organisations) – Sunday Times Best Places to Work 2025 🏅 HR in Hospitality Awards 2025: - Excellence in Employee Experience - HR Team of the Year - HR Leader of the Year (Sally Webster, Director of People & Culture) 🏅 Institute of Hospitality Awards 2025: - Talent Development Team of the Year
Job Title
Evening Room Attendant (Department: Housekeeping | Reports to: Executive Housekeeper)
Salary & Benefits
- Base salary: £38,693 per annum (including service charge)
- Generous rewards package:
- Life assurance + pension
- 31–33 days of holiday (including public holidays)
- Perkbox (cashback for wellbeing)
- Exclusive discounts:
- Savoy, Fairmont, Raffles, Accor (friends & family rates)
- 50% off Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off other Gordon Ramsay dining
- Free weekend stay at The Savoy post-probation (internship styles)
- Wellbeing benefits:
- Colleague restaurant, on-site interfaith prayer/utils room, complimentary laundry
- Gym access, cycle-to-work scheme, Virgin Active membership discount
- Commuting support (season ticket loan)
- Employee assistance programme, optician reimbursements, and local F&B/retail discounts
Role Purpose
To uphold The Savoy’s signature standards of luxury and service, specialising initially in guest room excellence. Through mentoring and progression, you’ll expand to include public areas, cloakroom operations, laundry, and valet services—becoming a skilled multi-functional Guest Servicing Agent. Your dedication to detail, discretion, and guest-centric solutions will elevate every encounter, ensuring five-star consistency.
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Key Responsibilities
Guest Room & Environment Care
- Adhere to strict service standards for:
- Room presentation, cleaning schedules, and turn-down service (17:00–22:00)
- Replenishing mini-bar supplies, mugs, glasses, utensils
- Conduct comprehensive audits of occupied/departed rooms, flagging maintenance concerns, and follow-up until resolved
- Maintain speedy, high-quality servicing across corridors, staircases, lifts, toilets, and public spaces
Guest Support & Property Handling
- Manage guest belongings with security, confidentiality, and discretion; liaise with security if necessary
- Handle valet, laundry, and garment services:
- Pressing, mending, and repairing uniforms
- Coordinating dry cleaning and staff garment distribution
- Replenishment of linen stocks, parity checks, and damage reporting
- Offer polite, knowledgeable assistance—navigating guests, resolving queries, and directing them to services
Safeguarding & Polished Execution
- Maintain strict protocols for master keys and key card access
- Spot, escalate, and assist with departure issues (e.g., guest concerns, unstable property)
- Work under direction when required, independently when possible
Accountabilities
Your responsibilities align with three core principles that drive our success:
- Delivery: Mastering room servicing and public cleanliness to perfection
- Care: Safeguarding guest privacy and operational compliance
- Insight: Anticipating guest needs—whether through proactive observations or personalised touch points—to build inviting, memorable experiences
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Qualifications & Competencies
Essential Criteria
✅ Physical demands: Extended periods of kneeling/lifting (limit of 20kg handover), pending, reaching, walking, and standing ✅ Practical resilience: Ability to work efficiently under paced pressure (evential elements: organisation and adaptability) ✅ Personality & mindset: - A ‘can-do’ attitude with emotional agility to navigate change - Unique problem-solving acumen for collaborative environments - Keen eyes and hands—detail orientation paired with clear escalation steps - Altruism: 高度负责.task independence confers empathy but expects prompt accountability
✅ Development pretty: Eagerness for cross-training into public areas/clerical roles
Preferred Attributes
🔹 Aim to assimilate smarter by: Hospitality industry: 1-year minimum (ideal—housekeeping expertise: 6-month minimum). 🔹 Schedulable excellence: Games in flexible weekend/on-call roles and multi-shift clarity. 🔹 Verbal composure: Proven small-group guidance (team cohesion + role adjustments). 🔹 Aesthetic attitude: Training phases where guests believe each interaction is seamless—above minimum demands.
Entanglements
Fairmont Global backgrounds mean prioritising team expansions in residency,_ENABLES: Troubled stakes structure inventory whole will see targeted conversations with Vevey, Vancouver, Queensland, or regional Beijing upskilling deeds. Time honored trails available for prime tournaments.
📍 The Savoy welcomes applicants across departments seeking intentional experience travel for emerging careers.
Job-Category: Rooms Job Type: Permanent Full-Time Primary Shift: 14:30–23:00 (with hinging service hrs: 17:00–22:00)
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