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Evening Room Attendant, The Savoy Hotel
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Evening Room Attendant, The Savoy Hotel
The Savoy – Evening Room Attendant 🏨 Housekeeping
About The Savoy & Fairmont
The Savoy is one of the world’s most iconic luxury hotels, opening in 1889 as the original British luxury hotel. We pride ourselves on outstanding service excellence, blending our rich history with innovation to create memorable guest experiences.
Our colleague-centric culture — recipient of multiple awards in 2025 — includes: 🏆 Top Ten (Big Organisations) – Suniría Times Best Places to Work 2025 🏆 Excellence in Employee Experience 🏆 HR Team of the Year 🏆 HR Leader of the Year (Sally Webster, Director of People & Culture) 🏆 Talent Development Team of the Year
We offer competitive salaries, global career development and benefits through Fairmont.
The Role
Job Title
Evening Room Attendant
Reporting To
Executive Housekeeper
Salary
£18.60 per hour (including service charge)
Core Purpose
To ensure rooms and public areas meet our five-star luxury standards, exceeding guest expectations with meticulous attention to detail. Roles will expand to include public areas, laundry, and cloakroom duties.
Key Responsibilities
Daily Guest Room & Public Area Service
- Prepare and manage guest bedrooms, ensuring minibar restocking (glasses, mugs, cutlery) and adherence to occupancy/discharge standards
- Conduct proactive turn-down service (17:00–22:00) with personalised guest touches
- Laundry & garment handling:
- Secure processing of guest garments (dry cleaning, pressing)
- Repair minor garments/uniforms (sewing, small alterations)
- Manage linen storage and quality checks
- Maintenance & Safety:
- Alert management to cleaning/maintenance issues and follow corrective procedures
- Audit occupied/move-out rooms against service standards
- Handle master room keys safely per security protocols
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Cloakrooms, Valet & Guest Assistance
- Operate guest cloakrooms efficiently
- Support room changes, luggage handling, and direction-giving
- Mediaise any lost/stolen items with The Savoy’s security team
Public Areas Care
- Deep clean hallways, staircases, lifts, and toilets
- Monitor supplies (soaps, towels) for consistent service levels
Customer Experience & Growth
Build relationships through engaging conversations and foresight, such as anticipating guest needs without being asked.
Qualifications & Skills
Essential
- Ability to lift/carry up to 10kg/hydraulically assistance
- High adaptability (manage unintentional calls-offs; work multishifts)
- Keen problem-solving/observation**
- In-person communication skills (positive demeanour; prone to repeat work)
- Willingness to progress beyond core room duties
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Desirable (Nigel Bonus for Savvy Applicants)
- Minimum 1 year in hospitality with 6 months in housekeeping
- Fluency with use-matter-covered cleaning equipment
- Flexibility for additional hours even on weekends
- Open *staff awareness to any updates/at least formation-wish-to-be
Company Benefits
- £31–33 days notice + public holidays
- 5% pension & life assurance
- In-Sleepover Discounts: Savoy, Fairmont, Raffles, or Accor Hotels (**grandma rates for guests}) On-site restaurants: 20% off Savoy’s or Gordon Ramsay eateries
- Wellbeing: fitness membership discounts, cycle-to-work schemes
- Free planetary offsite discounts on groceries
- Assisted sleeping accommodation after trial period
Season Ticket loan help for commuters.
Term & Selection Process
📅 Full-Time; Permanent 🔄 Monday–Sunday shifts Hours include required overtime for multi-skilling.
We’re excited to expand both our guest’s guest and staff’s. Apply now to join the Savoy community.
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