About the Role

Events at Whipsnade Zoo are a powerful way for ZSL to connect with audiences, share our conservation mission, and support commercial goals. As an Events Ambassador, you’ll play a key role in delivering memorable experiences that inspire visitors and strengthen their connection to nature.

Working within the Events team and closely alongside the Visitor Activities and Volunteer teams, you’ll bring our events to life through engaging talks, interactive workshops, and creative pop-up activities. You'll be a visible and enthusiastic point of contact for visitors, delivering excellent customer service and representing ZSL with energy and professionalism. It's an exciting opportunity to play a direct part in fulfilling ZSL’s vision of a world where wildlife thrives, one visitor at a time.

This role is offered on a part-time basis. As our zoos are open seven days a week, your schedule will follow a rota, which includes weekends and bank holidays. We aim to balance business needs with personal flexibility, so you’ll have advance notice of your shifts to help plan your time.

We're looking for candidates who are available to start on or around 18th July and can commit to working until 9th September.

Key Responsibilities

• Event Delivery & Operations: Assist with the preparation, set-up, delivery, and de-rig of a wide range of events that support ZSL’s strategic goals and audience engagement.
• Visitor Engagement & Public Speaking: Deliver engaging talks and share event-related information with visitors and educational groups to deepen public connection with ZSL’s mission.
• Volunteer & Stakeholder Coordination: Brief volunteers and liaise with internal teams and external suppliers, including caterers and performers, to support seamless event execution.
• Data & Donation Management: Oversee the collection and accurate recording of donations, raffle funds, and visitor data to support fundraising and reporting efforts.
• Safety & Quality Control: Ensure a high standard of safety, cleanliness, and presentation across all event materials and spaces throughout the event duration.
• Engage with the public in a friendly, confident, and professional manner.
• Flexible to work outdoors, including weekends, early mornings and evenings, with exposure to animals and the elements.
• Excellent communication skills and strong diplomacy.
• Adaptable and able to multitask in a fast-paced, changing environment, knowing when to escalate issues.
• Enthusiasm for learning and contributing to the care, conservation, and wellbeing of animals and the environment.
• Comply with and actively promote Health and Safety policies and procedures.