How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Event Operations Manager / The Hoxton, Shepherd’s Bush
Hospitality • Food & Beverage
About The Hoxton, Shepherd’s Bush
We are searching for an Event Operations Manager to lead event operations at The Hoxton, Shepherd’s Bush, our fourth London location. Situated in the vibrant heart of Shepherd’s Bush, the property blends playful design, 237 bedrooms of varying sizes, and signature offerings like Chet’s (Thai-American comfort food) alongside a lobby with vintage seating, wraparound bar, and terrace. It’s the ideal base to explore west London.
About the Role
What you’ll be responsible for
As Event Operations Manager, you will oversee the seamless execution of all day and evening events at The Hoxton, driving both guest satisfaction and team excellence. Your core focus will be:
- Manage day & evening events: Align operations with those set by our Sales and Meetings & Events teams, ensuring a flawlessly delivered experience.
- Guest and team experience are central: Model our values through clear leadership, encouraging your team to thrive, stay motivated, and maintain a confident, customer-focused mindset.
- Collaborate across teams:
- Work closely with our central Meeting & Events bookings team to facilitate seamless communication and outstanding guest experiences.
- Partner with the Head Chef and General Manager to uphold food and beverage excellence.
- Stand as an operational leader: Be present and visible during key events, delivering exceptional experiences while proactively improving processes.
- Innovate and enhance: Identify opportunities to optimise space utilisation and operational efficiency through input and creative solutions.
- Deliver impeccable team performance: Supervise a small but impactful team, fostering a culture of accountability, trust, and growth.
- Cost and financial responsibility: Own the financial performance of the Meetings & Events business, seeking efficient solutions without compromising quality or guest experiences.
- Supplier management: Oversee how we procure and manage suppliers/contractors (in close partnership with the GM and Deputy Operations Officer) while handling inventory and expenses.
- Health, safety, and security: Ensure a safe environment for all—guests, team members, and properties.
- Handle challenges with grace and pragmatism: From catering to unexpected queries or invoices, you will own the execution of every detail, ensuring internal and external satisfaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Qualities & Responsibilities Highlighted
- Expertise in hospitality: Proven track record leading Meetings and Events teams with a passion for memorable experiences.
- Front-of-house mastery: Strong familiarity with systems like Micro Fidelio Opera (or comparable booking software) is a big advantage.
- ** Leadership under pressure**: Exceptional attention to detail coupled with adaptability in a fast-paced, high-energy environment.
- People-first attitude: Workplace culture thrives on individuality, creativity, and collaboration—we’re all about culture fit over conformity.
- growth mindset: Roll-up-your-sleeves mentality with a keen eye for operational improvements.
- Reputation for reliability and ownership: Consistently pride yourself on completing tasks effectively, with a bias toward action.
- Psychological flexibility: Comfortable with unconventional approaches and a ‘one-and-done’ trial mentality—comfortable adapting to dynamic demands.
- Social magnetic: Enthusiastic, confident, warm, and skilled in open, honest communication. We work as a team, and we celebrate that together.
- Achieving balance: Routinely able to adjust to variable business demands with open-minded flexibility.
Qualifications & Requirements
We seek a seasoned professional with a distinct blend of hands-on operations experience and leadership skills. Specifically, you should bring:
- Experience: At least 2+ years in a similar event operations management role, such as in hotels, restaurant groups, or contract event catering. Experience in a busy and diverse setting is essential.
- Technological acumen: Familiarity with booking and event management systems, such as Micro Fidelio Opera.
- Attention to detail: Exceptional precision is non-negotiable in a role requiring juggling many moving parts—from setup logistics to feedback loops.
- Cultural fit: Here at The Hoxton, we value individuality, positivity, and proactive thinking—a suit-and-tie clone needn’t apply.
- Communication: Clear, accessible communication—both in providing checkpoint updates and in inspiring your team.
- Adaptability: Willingness to challenge conventional practices and embrace unorthodox solutions.
- Team dynamics: You’re not just there to delegate; you’re the one who will build rapport, trust and nurture the team hustle.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why You’ll Enjoy This Role
Competitive benefits at The Hoxton ensure both work/life balance and opportunity for progress. As an employee, yours is a blend of supportive workplace culture, rewarding perks, and flexibility. Here’s what’s on offer:
- Fair recompense: Competitive salary aligned with responsibilities.
- Holiday and time-off:
- 28 days (inclusive of bank holidays).
- Enhanced family leave for parenthood expansions.
- Well-being culture:
- A pension and life insurance package.
- Health cash plan offering significant savings and access to resources for physical and mental wellness.
- Access to a mental health hotline and a network of mental health first aiders.
- Luxury and lifestyle perks:
- Enjoy a free night at The Hoxton and a meal for two on your induction day.
- Employees get employee discounts on:
- Ennismore brand hospitality and retail partners (transferable even post-role).
- Selective annual day celebrating the global year-end, with solicitous gestures.
- ** provenienteventual rewards**: A free night at The Hoxton every year, plus extra perks at key milestones.
- Development and learning: Training initiatives, learning academies to broaden skillsets, and progressive career paths within a global brand family.
- Advanced, structured leadership opportunities within industrial-sized events teams.
- Community engagement:
- Enhanced ability to engage with partner charities, gaining time off to volunteer.
- Diversity and inclusion calendar—educational and celebratory programs to promote positive impact within and beyond the workplace.
- Team culture and social connections:
- Regular team meet-ups, from coldbrew lunches to ** सोचा प्रभावशाली Sample!** bi-annual global parties.
- Exclusive exclusive retreats and happy hours, curated to balance grit and gaiety.
- Generous majority time-off: Acknowledging that true impact thrives in a relaxed mind—extra time-off frameworks are in practice.
Permanent Position, Full-Time
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location