GSMA
Event Registration/Technology Project Manager
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Event Registration/Technology Project Manager
Department: GSMA Ltd | Team: Technology Innovation and Customer Experience (TICX)
Location: London
Position Type: Contract until March 2027 (Operating Inside IR35)
What The Hiring Manager Says
This role provides the opportunity to join our team at an exciting time, where you’ll work on global leadership events—such as MWC Barcelona—and help create something exceptional and unique for the GSMA and industry.
As part of an ambitious roadmap, you’ll drive process change and curate unique attendee experiences at our scale—from 300 to over 100,000 attendees—across regions worldwide.
“We are looking for a relationship builder, team player, and problem solver with hands-on experience in event registration technology.”—Head of Technology, Events
About The Team
The Technology, Innovation and Customer Experience team (TICX) leads technical and operational delivery across:
- Registration systems
- Event apps
- On-site attendee operations, including access management
A dynamic crew of global event specialists, we thrive under pressure to orchestrate seamless experiences at scale.
About The Role
This high-impact role, reporting to the Head of Technology, Events, spans the full event lifecycle—from pre-event planning to on-site execution. You’ll be the primary contact for assigned projects and key cross-team initiatives while collaborating with all business units.
Key Focus Areas
Project Management
- Monitor project timelines and milestones
- Schedule and facilitate meetings at all stages
- Align internal teams to keep projects on track
- Deliverable tracking and coordination
Stakeholder & Supplier Management
- Build and nurture working relationships
- Guide client briefings on digital platforms
- Train internal teams and support system adoption
- Create enquiry-handling protocols
- Act as liaison between stakeholders, contact centers, and external providers
Registration & Technology Execution
- System configuration
- Set up registration platforms (passes, emails, content)
- Lead User Acceptance Testing (UAT) with stakeholders
- Craft test plans to ensure alignment with project scope
- Provide input for platform enhancements based on business needs
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On-Site Planning
- Operate a stress-tested environment for events:
- Ticket/access scanning (semester- and session-based)
- Signage design, collateral, and vendor management
- Staffing (training requirements, on-site resources)
- Adopt high-performance workflows and contingency strategies
Documentation & Processes
- Develop reproducible procedures for repeat events:
- On-site operations and Q&A guides
- Customer onboarding workflows for digital platforms
Financial & Data-Driven Decision Making
- Generate data-driven reports for analytical insights
- Budget ownership for assigned project areas
- Join roadmap planning & strategy discussions
About You
Core Experience Requirements
-
Proven expertise in event registration technology with operational responsibility
-
International conference/tradeshow event organizing (in-house or as a service provider)
-
Hands-on with event platforms, including:
- Registration tools (Cvent, RainFocus, Stova)
- Virtual events and thanks delivery tech
-
Operations expertise covering:
- Staff scheduling, build/lane ant throughput analysis
- Signage planning, collateral design
- Scanning & access control (gates, sessions)
- Risk & crisis response processes
-
Commercial acumen with supplier negotiations and partnerships
-
Strong business-specific communication
- Ability to bridge non-technical & non-event audiences on complex topics
-
Proficiency with data privacy, GDPR, security policies
Key Skills We Value
- Stakeholder Management: Builds coaching relationships with rips entrepreneur, stakeholders, and third parties.
- Project Management: Thinks ahead, anticipates dependencies, and holds all involved accountable.
- Clarity & Trust: Delivers persuasive communication—well from hands-on tech expertise—to drive adoption.
- Execution Discipline: Deadline-driven, attends to detail under pressure.
- Judgement: Shares data-backed analysis to elevate continuous improvement, not just reporting.
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What We Offer
Joining the GSMA is to work in mobile industry leadership—with opportunities to influence global standards and next-gen technology.
In addition to shaping the industry’s future, you’ll enjoy:
✔ Luxury offices by Foster + Partners ✔ Competitive salary & market-leading benefits ✔ Learning & development tailored to your goals ✔ 4 paid professional development days annually ✔ Competitive holiday allocation ✔ Flexible work arrangements and remote options
Explore our commitments here, learn about diversity initiatives, and connect with us:
📧 Talent questions: talent@gsma.com 🌐 Careers & updates: [GSMA Career Site] 🔍 LinkedIn: @GSMA 🐦 Twitter: @GSMA
Inclusivity & Well-Being
We’re committed to diversity, equity, and inclusion.
The GSMA ambitions to attract voices of every background through its application process. We continue to Measure and achieve because it gives us competitive advantage and robust growth. For equal access, you’ll have the opportunity to request accommodations (e.g., accessibility adjustments) during evaluation.
Flexible policies (remote, hybrid) remain standard, as does an unwavering sense of purpose:
“We thrive as humans, because we drive impact”.
GSMA Values
Acted with Purpose
Every day of the week and the importance of leadership: Walk into gaps, bring the team with you.
Collaborative & Compassionate: We forge a safe environment—Where differences enrich and success multiplies.
Connected & Agile: Strength in networks; decisions are swift yet thoughtful.
Accountable & Future-Focus
Every action reflects the core: We deliver value today, because influence is earned and changed tomorrow.” ⏳
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