What You'll Be Doing

• Develop and deliver an engaging annual calendar of events and activities across our villages.
• Plan, coordinate and deliver a wide variety of events including owner experiences, community events, open days, launch events and corporate functions.
• Work collaboratively with Operations, Sales and Marketing teams to maximise attendance, customer engagement and commercial success.
• Manage event budgets, timelines and resources to ensure events are delivered efficiently and provide excellent value.
• Source, negotiate with and manage external suppliers, entertainers and contractors.
• Create memorable experiences that reflect the quality and values of the Audley, Mayfield and Elysian brands.
• Monitor attendance, customer feedback and event performance, using insights to continually improve future events.
• Ensure all events comply with Health & Safety, safeguarding and company policies.
• Support village teams by developing event toolkits, best practice guidance and consistent ways of working.
• Produce regular reports on event outcomes, customer engagement and return on investment.

About You

We're looking for someone who is passionate about delivering exceptional customer experiences and enjoys building relationships with a wide range of people.

You'll be highly organised, commercially aware and confident managing multiple projects simultaneously, while maintaining exceptional attention to detail.

You'll Ideally Have

• Experience planning and delivering events from concept through to successful completion.
• A background within hospitality, luxury property, leisure, retirement living, hotels or another customer-focused environment.
• Experience managing event budgets and demonstrating value for money.
• Strong project management and organisational skills.
• Excellent communication and stakeholder management skills, with the ability to build relationships across different teams.
• Experience managing external suppliers and contractors.
• A creative approach to designing engaging and memorable experiences.
• The ability to remain calm under pressure and adapt quickly when priorities change.
• A genuine passion for delivering outstanding customer service.

Qualifications

While not essential, the following would be advantageous:

• Degree or equivalent qualification in Events Management, Hospitality, Marketing, Leisure or a related subject.
• Professional qualifications in Event Management, Project Management or Customer Service.

What We Offer

• Salary - £38K - £40K
• Free membership to our employee discount portal, with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan, covering you and up to four children.
• 50% discount on food and drinks at all our restaurants nationwide.
• Guest suite accommodation at staff rates across our luxury villages nationwide.
• Pension scheme.
• 25 days’ holiday plus 8 Bank Holidays.
• Life assurance at 3 x salary.
• Access to our Audley Academy suite of training and development programmes.

Equal Opportunity

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’