SP Electricity North West
Events and Communications Officer
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Events and Communications Officer
Events and Communications Officer
Various Locations: Preston/Salford/Carlisle
At SP Electricity North West, we manage and invest in the power network supplying 2.4 million homes and businesses across the North West. Join our 2,400 passionate colleagues ensuring reliable, sustainable electricity—supporting green growth through 13,000km of overhead lines, 44,000km of underground cables, and thousands of substations.
We’ve been named Utility of the Year (2024) by Utility Week, recognised for our innovation in overcoming industry challenges. Now part of the Iberdrola and ScottishPower Group, we’re shaping smarter, greener networks that drive Britain’s growth.
Purpose of the Role
As Events and Communications Officer, you’ll collaborate across departments to plan, deliver, and evaluate a compelling programme of customer-facing events and communications. Your role will cover:
- Creating clear, tailored, and accessible customer communications.
- Gathering, analysing, and evaluating customer feedback and performance data.
- Generating actionable reports and recommendations to drive continuous improvement.
You’ll need a proactive, collaborative, and insight-driven approach to enhance engagement and deliver an exceptional customer experience.
What You’ll Be Doing
- Plan and deliver a programme of engaging customer engagement events, ensuring they are tailored to diverse audiences and fully compliant with health & safety, risk assessments, GDPR, and regulatory standards.
- Promote and coordinate engagement activities across both online and offline channels, aligning with organisational goals to improve customer experience.
- Collect, analyse, and interpret customer feedback and performance data to identify insights, trends, and improvement opportunities.
- Translate customer insights into clear, evidence-based recommendations to inform decision-making and prioritise continuous enhancements.
- Develop high-quality customer communications—including webpage content, guidance materials, and communication plans—ensuring alignment with corporate messaging.
- Collaborate cross-functionally with corporate communications and stakeholders to ensure a seamless, customer-centric strategy across all touchpoints.
- Act as a customer advocate, ensuring their voices influence decision-making to drive satisfaction, trust, and consistent quality.
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What You’ll Need
- Relevant experience (typically 3–5+ years) in designing and delivering customer engagement/communication programmes, preferably in regulated or complex environments. A relevant degree is beneficial.
- Strong understanding of commercial and operational contexts, applying this to enhance engagement strategies and support businessgrowth.
- Exceptional stakeholder management, with a track record of building relationships and influencing at all levels (senior colleagues, external partners).
- Outstanding communication skills: crafting clear, engaging, and audience-focused messaging for diverse channels. -Ability to analyse customer data and apply findings to strategic decisions and process improvements.
- Experience in managing multiple priorities in fast-paced environments, with an eye for detail and accountability.
- Problem-solving expertise, with success in resolving customer challenges and refining processes.
- Collaborative mindset, working effectively across teams to foster customer-centric culture.
- Regulatory and GDPR awareness, with a commitment to compliance.
- Adaptability and resilience, embracing challenges and driving personal growth.
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What We’re Offering
We reward commitment, passion, and inclusivity. Here’s how we support our people:
- Competitive salary
- 25-day annual leave (increasing with tenure)
- Annual bonus scheme
- Car salary sacrifice scheme
- Private healthcare
- Employee rewards portal (discounts with global brands)
- Market-leading pension scheme
- Employee assistance programme (wellbeing support)
- Professional development opportunities through our learning & development (L&D) programmes
Commitment to Diversity
We inspire long-term careers by fostering diverse thought and talent. If you reflect the communities we serve, we want you to thrive with us.
Support During Application
If you require adjustments or assistance, reach out:
- Email: careers@enwl.co.uk
- Call: 0845 366 0092 (Option 2)
⚠️ Conditions Apply All offers are subject to successful completion of:
- Employer references
- DBS Disclosure & Barring Service (DBS) check
- Drug & alcohol test
We reserve the right to close this role early.
Note: Agencies, please note -- we do not accept speculative CVs. Submission asserts candidate ownership; no fee is payable.
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