Belmond
Events and Private Dining Assistant Manager
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Events and Private Dining Assistant Manager
As the Events and Private Dining Assistant Manager for British Pullman, A Belmond Train, you support the development and delivery of the guest experience. In this role, you will provide administrative, operational, and secretarial support to the business. This role oversees and delivers a seamless, luxury experience for private dining guests by managing client relationships, coordinating personalized arrangements, and ensuring flawless end-to-end service.
Reporting to the Events & Guest Experience Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Act as the primary contact for private dining and event enquiries, managing client relationships, coordinating bookings, preparing proposals, and delivering exceptional service from initial enquiry through to post-event follow-up.
- Coordinate and oversee the end-to-end planning and delivery of private dining experiences, group bookings, charters, and bespoke events, ensuring all operational, guest, and client requirements are executed to the highest standard.
- Support the smooth administration and commercial management of events, including contracts, invoicing, forecasting, reporting, operational coordination, and deputising for the Events & Guest Experience Manager when required.
- Work closely with internal teams and external partners to communicate event requirements, manage logistics, maintain compliance with operational and brand standards, and drive continuous improvement through feedback and post-event reviews.
- Champion the Celia private dining brand through expert product knowledge, client presentations, site visits, and proactive identification of opportunities to enhance the guest experience, grow revenue, and strengthen the events proposition.
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What You Bring:
- 3+ years in a similar role within a high-end luxury hospitality, private client management, or bespoke events sector.
- Proven experience in relationship management, front office management, and/or hospitality duty management.
- A diploma or degree in Hospitality Management, Tourism, Event Management, Business Studies, or equivalent practical experience is highly advantageous.
- Familiarity with the operations of luxury rail or unique private dining experiences is a plus.
- Experience in liaising with diverse internal teams (e.g., onboard staff, sales, culinary) and external partners.
- Exceptional communication, organizational, and administrative skills.
What We Offer:
At British Pullman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits including:
- Competitive salaries and health insurance plans
- Complimentary and preferred rate experiences at our iconic destinations
- Wellness programs
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We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today’s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses, and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
This is your moment. Apply today!
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