Rapport Guest Services
Events & AV Coordinator
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Events & AV Coordinator
We are seeking an Events & AV Coordinator to join our fantastic team at Rapport.
Our team are responsible for creating an environment that reflects our client’s culture of intellectual curiosity, professionalism, and high performance. From delivering exceptional front-of-house service and managing workplace operations to supporting employee engagement and visitor experiences, the team helps ensure that the office embodies the same standards of excellence that the business brings to its clients and investment business.
We describe the culture as one that values collaboration, entrepreneurial thinking, and empowering individuals to take ownership and make an impact.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)
Salary: £35,504 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Deliver an exceptional welcome through professional meet-and-greet across all reception areas.
- Ensure smooth daily operations by supporting floor activity and maintaining a safe, tidy environment.
- Maintain high presentation standards across meeting rooms, welcome areas and shared spaces.
- Coordinate meeting rooms effectively including setups, AV support, stationery checks and VIP preparation.
- Handle enquiries confidently in person, by phone and via digital channels, providing clear guidance and solutions.
- Manage technology and equipment ensuring everything is in working order and reporting issues promptly.
- Complete floor walks and audits upholding clear-desk standards and identifying improvements.
- Support booking systems including check-ins, system reports and meeting room reservations.
- Provide team support and training assisting colleagues, new starters and contributing to a collaborative environment.
- Take ownership of tasks including projects, admin duties, feedback reporting and ad-hoc requests.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together
- Exceptional Customer Service skills.
- Excellent communication skills – both verbal and written.
- Reliable and consistent.
- Helpful and positive attitude.
- Physical appearance is respectable and professional.
- Able to meet the needs of a diverse and ever-changing environment.
- Positive about change.
- Flexible attitude to working practices and demands.
- Responsible and trustworthy even when working unsupervised.
- Willing and able to make a positive contribution to service delivery improvement.
- Proactive approach to continuous personal development.
- Technologically proficient, with a strong ability to quickly learn and effectively utilise new systems, applications, and digital tools.
- Competent in the use of Microsoft Outlook calendars for scheduling and diary management.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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