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The Events Executive – Raffles London
Company Description
Raffles London at The OWO, located on London’s iconic Whitehall, merges the allure and heritage of Raffles with one of the world’s most historic addresses. Synonymous with luxury, glamour, and extraordinary adventure, this Grade II*-listed Edwardian building has been transformed into a refined destination featuring:
- 120 rooms and suites
- 85 exceptional branded residences
- Nine restaurants, including one by signature chef Mauro Colagreco
- The Guerlain Spa & Pillar Wellness, offering cutting-edge wellness experiences
- A 600-seat grand ballroom, The Whitehall, perfect for events and special occasions
Within these legendary walls—where statesmen and visionaries once shaped history—guests now discover new emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.
Job Description
The Events Executive will collaborate closely with Events Managers to support the sales and planning of all events while delivering exceptional service. This role ensures Raffles London’s events offering remains best-in-class, evolves with industry trends, and consistently delights guests. Additionally, the position involves new business development and contributing to strategic projects to strengthen the events department.
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Responsibilities
Operations
- Assist in selling and planning events, covering tasks such as:
- Taking initial enquiries
- Preparing proposals
- Sending out contracts
- Negotiating pricing
- Processing event orders
- Coordinating execution, ensuring alignment with Raffles London standards
- Attend events to act as a detailed liaison between clients and the operations team, fostering a seamless guest experience
- Conduct post-event follow-ups, including:
- Gathering client feedback attentively
- Verifying accurate and timely billing
- Perform site visits and entertain guests, social agents, or bookers
- Accurately forecast events and generate forecast reports as required
Additional Responsibilities
- Cover for the line manager or senior employees when absent
- Perform other duties as required or assigned, including temporary work across departments or restaurants
Additional Information
Why Join the Raffles Team?
As part of one of the world’s best hotels, you’ll receive comprehensive benefits, including:
- Holidays: 28 days (plus an additional day per year of service, up to 35 days after five years)
- Staff meals while on duty
- Free dry cleaning for uniforms
- 3% employer pension contribution
- Enhanced sick pay & maternity/paternity/adoption pay
- Life Assurance (covering one salary)
- Employee Assistance Program, including virtual GP services and financial advice
- Season ticket loans & cycle-to-work scheme
- Colleague gifting for special occasions
- Paid days to move house or volunteer with a charity of choice
- Tailored learning & development programs
- Team events, such as pub quizzes, charity runs, and festive parties
- Discounted rates (up to 30%) across Accor worldwide hotels & Raffles F&B outlets
- Global development opportunities across Accor’s brands
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Raffles Values
We embody the following principles to create authentic connections and unforgettable experiences:
- Respect: Valuing individuality and treating others with fairness and dignity.
- Belonging: Celebrating diversity and standing together as a team.
- Integrity: Building trust through transparency and authenticity.
- Empowerment: Taking initiative to exceed expectations.
- Excellence: Cultivating genuine connections and cherishing every moment.
Job Category: Sales & Marketing Job Type: Permanent Schedule: Full-Time
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