Marylebone Cricket Club
Events & Experiences Coordinator (FTC)
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Events & Experiences Coordinator (FTC)
Key Purpose of Role
To support MCC in the accurate coordination of Events & Experiences within Lord’s Cricket Ground, including the coordination of small to medium-size events, targeting key clients and subsequent account management with regards to retention and expansion of existing business.
The role will also focus on the achievement and delivery of financial quality standards in adherence with the Club’s Strategic Plan.
Key Tasks and Accountabilities
- In-depth knowledge and understanding of the Lord’s offering (including costs, capacities, and possibilities of each venue) in order to advise clients of all options available relevant to their particular requirements in all venues at Lord’s.
- In-depth knowledge of MCC’s food and beverage offerings.
- To issue contracts and pre-event invoices to clients that wish to confirm their provisional bookings, within agreed timescales and as per the specified terms and conditions.
- To work closely with clients and internal event bookers (by phone, email, and in person) to understand their bespoke event requirements, to facilitate these needs, and to continually exceed our clients’/colleagues’ expectations.
- To create a function sheet in iVvy with the event information, updating it as required in time to circulate a fully briefed function sheet the week prior to the event.
- To ensure that all necessary departments in MCC are continually updated with all relevant information to ensure the successful delivery of the event.
- To liaise with all suppliers (internal and external) regarding the fulfillment of the clients’ event requirements.
- To create visio room plans specific to each event.
- To create menu cards, buffet labels, table plans, and any other items, such as displays on the TV screens, as required.
- To give a full and detailed handover to the Operations Team who run the events on the day.
- To attend own events when required both during the day and evening.
- To assist with the retention and expansion of existing client business (in line with and in order to achieve overall Events & Experiences annual financial targets).
- Key account management: Responsibility for maintaining and increasing revenue from allocated existing client accounts. To manage and grow client relationships.
- Maximise all up-selling potentials.
- Follow up events, obtain and record feedback with a view to building client relationships and improving the Lord’s offering.
- To develop an in-depth knowledge of competitor venues and participate in Events & Experiences exhibitions and promotional events at Lord’s and offsite, including evenings and weekends as required.
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This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job profile, and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.
Variations of Job Relating to Major Matches
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- Attendance at all major match days, including weekends, as required.
- Any other duties as required whether in the Department or elsewhere around the Ground.
Person Specifications, Skills, and Qualifications
Essential
- Passionate about working in the events industry and event coordination experience.
- Strong customer focus, with the ability to achieve and maintain an exceptional level of service at all times, while building a strong rapport with clients.
- Excellent written and verbal communication skills including the ability to represent Events & Experiences to a wide range of people and organizations.
- Good level of numeracy and literacy.
- Enjoy working in a team environment and to support the team by exchanging experience, advice, and knowledge.
- Outstanding attention to detail and a conscientious, professional approach at all times.
- Strong working knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint.
- High level of initiative with administrative and organizational ability.
- Tact, discretion, and the ability to work quickly under pressure maintaining a high level of accuracy and detail.
- Ability to create and develop relationships at all levels. Treating clients, colleagues, and all external suppliers with respect and courtesy.
- High standard of personal presentation.
- Flexibility with respect to working hours.
Desired
- Experience within a unique venue coordinating high profile and diverse events is a distinct advantage.
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