Relais & Châteaux
Events Manager
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Events Manager
Events Manager
Company: Relais & Chateau at Thornbury Castle
About Relais & Chateau at Thornbury Castle
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. Restored through a multi-million-pound refurbishment, it now offers regal grandeur, 26 rooms and suites, an award-winning restaurant (3AA Rosette), and two unique meeting/conference spaces.
- Location: 20 minutes’ drive from Bristol
- Philosophy: "Refined and personalised hospitality" – empowering guests to feel like royalty
- Status: 1 Michelin Key Hotel
Job Role: Events Manager
Position: Full-time, permanent (40 hours/week) Salary: £30,000 per annum + additional share of gratuities ~£2,500/year Department: Other
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Key Responsibilities
- First point of contact for wedding and event enquiries, converting leads into bookings.
- Manage the hotel’s event booking diary, proposals, contracts, billings, and payments.
- Prepare clear, accurate proposals/contracts and maintain ** Function Sheets**.
- Strong client-facing skills – anticipate needs, resolve concerns, and deliver 5-star experiences.
- Personal tasks: Greet brides and event organisers; oversee weddings from inquiry to ceremony.
- Sales focus – optimise opportunities, meet KPIs, and uphold target-led performance.
- Promotion activities: Organise show rounds, wedding fairs, and internal branding events.
- Operational compliance – adhere to policies, schedules, health & safety standards, and company procedures.
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Requirements
- Minimum 2 years’ experience in hotel-based wedding/event coordination
- Knowledge of Opera Software or similar systems is preferable.
- Must have:
- Exceptional organisational and detail-oriented skills
- Proactive approach to customer service (including prenuptial stress!)
- Outstanding phone/email communication
- Commitment to a service-driven atmosphere
Perks & Benefits
✔ 28 days holiday + bank holidays ✔ Paid birthday day off ✔ Free 3-month complimentary stay (post-probation) ✔ Training programs (internal/external + e-learning) ✔ Staff/family discounts on rooms + food/beverage deals ✔ Recognition programmes for exceptional performance ✔ Uniform, meals while on duty + free parking
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