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Events Manager
Events Manager
Welcome to The Ivy Collection, where we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, spanning the UK and beyond, are celebrated for exceptional food, outstanding service, and unforgettable moments.
We are seeking a passionate Events Manager.
About the Role
This engaging role involves planning and overseeing all contracted events, ensuring seamless execution and providing detailed handover documentation to the site operations team. The focus is on delivering exceptional client feedback and securing repeat business.
Join a dynamic and supportive team within one of the UK’s most-loved restaurant brands.
Key Responsibilities
- Full event organisation: Orchestrate all event details provided by clients, from initial inquiry to final execution.
- Client communication: Maintain constant engagement with clients, ensuring all key details are recorded and expectations are centrally managed.
- Events Questionnaire process: Refine and optimise the Events Questionnaire to capture all critical information.
- Document control: Keep all event documentation up to date and accurate.
- On-site client meetings: Review key logistics with clients in person, ensuring all specifications are captured and finalised.
- Client sign-off: Secure final approval on event details with the client.
- Food & Beverage expertise: Demonstrate a deep understanding of FDA Beverage offerings, collaborating closely with operations to drive pre-event pre-sales and upsell premium menus, wines, and packages.
- Premium upselling: Promote premium menus and wines tactfully to enhance guest experiences.
- Supplier negotiations: Develop and manage partnerships with key suppliers, providing tailored recommendations to clients for unique event offerings.
- BEO documentation: Oversee distribution and updates of BEO (Banquet Event Orders) packs to site teams.
- Weekly BEO leadership: Lead BEO weekly meetings and galvanise the team towards success with clear operational handover procedures.
- Client feedback management: Draft and send feedback emails post-event, addressing negative feedback collaboratively with the Senior Sales Manager, Head of Sales, and Head of Events and Sales.
- Team collaboration: Foster strong relationships with the restaurant team to maximise revenue and optimise private dining occupancy.
- Representation: Attend networking events alongside the Senior Sales Manager and Head of Sales/Events to champion the brand.
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Benefits & Rewards
- 50% staff discount for dining (applicable to you and up to three friends) at any Ivy Collection restaurant.
- Anniversary gift tokens — celebrate career milestones with dining vouchers.
- Career development: Access apprenticeships and tailored training programmes.
- Staff perks: Free dining and beverages (maintained to The Ivy’s guest service standards) while on duty.
- Enhanced leave: Additional holiday allowance growth after five years of service (up to an extra five days annually).
- Birthday entitlement: One guaranteed paid day off for your birthday.
- Brand partnerships: Discounts on travel, health, entertainment, retail, and more (100+ participating services).
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About You
- Minimum two years’ experience in events management.
- Excellent English communication skills, both written and oral.
- Friendly, professional, charismatic personality with a natural flair for hospitality.
About Us
Our values — CARING — define how we engage with: ✔ Ourselves: Fostering happiness, well-being, and productivity. ✔ Colleagues: Building supportive, inclusive professional relationships. ✔ Guests: Delivering exceptional experiences that exceed expectations.
At The Ivy Collection, individuality and differences are respected and celebrated, creating a diverse and vibrant workplace culture.
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