Rapport Guest Services
Events Planner
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We are delighted to present an exciting opportunity for an Event Planner to join the Rapport team in a stunning location overlooking some of the most breathtaking views of Canary Wharf. You will be part of a diverse, high‑performing team committed to delivering service excellence every day.
Our client is a renowned American multinational investment management and financial services firm, recognised for its commitment to exceptional service and its dedication to clients, customers, guests, and service partners
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis, with flexibility for overtime as per business needs)
Salary: Up to £40,000 per annum
Employment will be subject to a successful 6-year vetting outcome.
What will you get?
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
Oversee and take ownership of the end‑to‑end planning and delivery of events, ensuring exceptional quality, consistency, and alignment with client expectations. Act as the primary escalation point for complex or high‑profile client needs, resolving issues promptly and professionally while maintaining strong stakeholder relationships. Manage all meeting and event requests, confirming details, allocating suitable spaces, coordinating logistics, and preparing detailed set‑up information for operational teams. Coordinate all client and host requirements, managing updates, changes, or cancellations across relevant teams to ensure seamless execution. Monitor service quality and team performance, identifying opportunities to enhance processes and escalating concerns when necessary.
The Ideal Candidate Will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together Have at least one year of events experience taking full ownership of the full lifecycle of events in a similar environment (e.g., five-star hotels, corporate establishments, or premium airlines). Be proactive, organised, and detail-oriented, with a positive, can-do attitude and problem-solving skills, Possess an outgoing personality, easily building rapport with various stakeholders, including VIPs, Be a customer-focused team player recognised for being patient, friendly, and reliable.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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