Rapport Guest Services
Events Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Event Supervisor
We are seeking an experienced and highly organised Event Supervisor to join our vibrant team.
About the Role
As Events Supervisor, you will work closely with other departments to manage logistics, support client needs, and enhance the overall guest experience. If you are ready to take the lead in shaping memorable events and driving operational excellence, we would love to hear from you.
You will be joining a dynamic and collaborative team of 16 professionals, including members of the Events Team and Corporate Support Staff. Together, the team oversees all operational activity across both the Ground Floor and Client Floors, and two other buildings, ensuring seamless event delivery and an exceptional guest experience.
Job Details
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM, with flexibility as per business needs)
Salary: Up to £38,000 per annum
What Will You Get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS free lunch for all Rapport Ambassadors!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Main Responsibilities
- Oversee event planning and delivery to ensure consistency, quality, and alignment with client expectations.
- Serve as the main escalation point for complex or high-profile client needs, ensuring prompt, professional resolution.
- Build and maintain strong relationships with key stakeholders to support loyalty and repeat business.
- Review and approve major event proposals and logistics to ensure accuracy and feasibility.
- Manage incoming meeting and event requests, confirm details, allocate suitable space, and issue confirmations.
- Plan and coordinate assigned events from reservation through to billing.
- Work with bookers to confirm requirements and manage event logistics, including catering and service needs.
- Prepare daily set-up sheets with detailed instructions for Operations, AV, and F&B teams.
- Coordinate all client and host needs, managing changes or cancellations with relevant teams.
- Seek opportunities to improve service, streamline processes, and introduce innovative enhancements.
- Lead and support the events team through guidance, feedback, and regular check-ins.
- Promote a culture of collaboration, accountability, and continuous improvement.
- Monitor team performance and escalate concerns to the Team Leader and Reception & Events Manager.
- Ensure consistent adherence to company policies, procedures, and SOPs.
Ideal Candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally possess experience in a similar role, managing a team.
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
- Demonstrate the ability to work independently and manage own workload.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Application Process
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location