Worldpay
Evergreen - ServiceNOW Product Owner (JR0609978)
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ServiceNow Product Owner
What You Will Do
Product Ownership and Backlog Management
- Own and maintain a prioritised product backlog across assigned ServiceNow modules, ensuring stories are well-defined, estimated, and ready for sprint delivery
- Translate complex business requirements from senior stakeholders into clear, testable user stories with defined acceptance criteria
- Lead backlog refinement sessions with delivery teams, challenging ambiguity and driving clarity before work enters sprint
- Define and manage the platform roadmap in alignment with organisational strategy and technology governance priorities
- Make confident prioritisation decisions balancing business value, technical debt, regulatory compliance, and platform stability
Stakeholder Engagement and Governance
- Build and maintain trusted relationships with senior business stakeholders
- Facilitate requirements workshops, process discovery sessions, and sprint reviews with cross-functional teams
- Navigate complex stakeholder dynamics in a large enterprise environment, managing competing priorities with clarity
- Represent the voice of the business in all platform decisions, ensuring user needs remain central to delivery choices
Platform Delivery and Quality
- Work closely with the ServiceNow development team to ensure solutions are technically sound, scalable, and aligned with platform best practice
- Lead user acceptance testing (UAT) for new features and enhancements, coordinating business sign-off before release
- Manage platform release cycles in collaboration with technical teams, ensuring clear communication to affected stakeholders
- Identify and escalate risks and dependencies that could impact platform delivery or business continuity
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What You Will Bring
Core Requirements
- Proven ServiceNow Product Owner or Business Analyst (BA) experience in a large enterprise environment
- Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment
- Experience facilitating requirements workshops and stakeholder sessions at senior level
- Strong analytical and problem-solving skills enabling decomposition of complex business problems into deliverable solutions
- Excellent written and verbal communication skills, demonstrated by confident presentations to senior leaders and non-technical stakeholders
- Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities
- A Bachelor’s degree plus 5+ years of relevant experience (or equivalent combination)
Bonus Points:
- ServiceNow Certified System Administrator (CSA)
- CISSP (CIS) certified
Why Join Us?
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"Ready to take your career global?"
At Globalpayer, you’ll join a ServiceNow Platform team shaping the future of global commerce. We seek a ServiceNow Product Owner to take ownership of:
- Aityward the ServiceNow product backlog, ensuring alignment with business priorities, service outcomes, and strategic roadmaps
- Translating to high-quality user stories, acceptance criteria, and deliverables
- Driving prioritisation and sprint planning, balancing technical debt, enhancements, and business demand
- Leading stakeholder engagement, ensuring transparency and expectation management
- Guaranteeing user acceptance testing (UAT), release readiness, and quality governance for smooth adoption
About Our Team
An inclusive and global team known for fostering collaboration and career growth. With stellar industry talent and dynamic opportunities, we aim to empower teams to drive excellence together— wherever you are.
What Makes a Globalpayer?
- Think like a client, act like an owner—curious, innovative, and solution-driven
- Empower self-direction: Own your impact with acceptance and accountability
- Passion evaluates excellence— porque that fuels collective success
Your story starts with ServiceNow. Apply now and be part of a global-powerhouse where careers thrive beyond borders!
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