Executive Assistant for a Facilities Services in the US (Home Based Full Time)

Administrative Support & Customer Service Assistant

Key Responsibilities

• Manage incoming emails and respond to customer enquiries
• Answer and coordinate customer phone calls
• Book customer appointments, including surveys, installations, and service visits
• Prepare quotations and invoices using company templates
• Assist with accounts administration, including follow-ups on outstanding payments and quotations
• Maintain and update the CRM (HubSpot)
• Coordinate schedules for engineers and manage diaries efficiently
• Liaise with customers, suppliers, and manufacturers to ensure seamless communication
• Organise and manage business records, documents, spreadsheets, and general administrative workflows
• Provide direct support to the Managing Director on a day-to-day basis