MIM®
Executive Assistant to Founder & CEO
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Executive Assistant to Founder & CEO
Cambridge (Hybrid)
£40,000 base salary + up to £10,000 annual performance bonus (OTE £50,000)
Join the World's Leading Institute for Major Incident Management
MIM® is the world's leading institute for Major Incident Management.
Organisations in more than 98 countries use our internationally recognised frameworks, training and certifications to prepare for and respond to their most critical technology and business incidents. Our clients include many of the world's largest enterprise organisations across financial services, technology, healthcare, government and critical infrastructure—where every minute of downtime can cost hundreds of thousands, and sometimes millions, of pounds.
We help organisations build the leadership, capability and confidence to respond when failure is no longer an option.
As we enter one of the most exciting chapters in our company's ten-year history, we're looking for an exceptional Executive Assistant to become the trusted operating partner to our Founder & CEO.
This Isn't a Traditional Executive Assistant Role
You're not joining to simply manage a calendar.
You're joining to help a Founder build the next chapter of a global company. Imagine a Formula One team.
The driver isn't worrying about logistics, scheduling or whether the car is ready. The team removes every distraction so the driver can focus entirely on winning. That's this role.
Your job is to anticipate rather than react. To create clarity where others see complexity. To quietly solve problems before they become distractions. To become one of the Founder’s most trusted partners—professionally and personally—allowing him to focus on leading the company.
This is not a role with rigid boundaries.
It's a role built on trust, ownership and helping both the Founder and the company perform at their very best.
About the Founder
You'll work directly alongside Adam Norman, Founder & CEO of MIM®.
Adam is relentlessly curious, moves quickly and believes in building things to a world-class standard. His time is focused on enterprise clients, product development, international speaking, strategic partnerships and growing MIM® globally.
He values honesty, initiative, loyalty, exceptional judgement and people who naturally take ownership without waiting to be asked.
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If you enjoy working alongside ambitious founders, solving complex problems and making a meaningful impact, you'll thrive here.
The Opportunity
No two weeks will ever look the same.
One week you may be coordinating international travel for enterprise client meetings in the US.
The next you could be preparing for a keynote presentation, supporting recruitment, organising an executive planning session, coordinating company projects or helping improve the way the business operates.
You'll become involved in almost every aspect of the company.
This role will also include occasional international travel alongside the Founder to support enterprise client engagements, conferences and strategic business activities.
Your Responsibilities
Your role will evolve alongside the business, but responsibilities are likely to include:
Executive Support
- Managing an ever-changing diary and priorities.
- Managing communications and correspondence.
- Preparing meeting briefs, agendas and follow-up actions.
- Coordinating UK and international travel.
- Acting as a trusted gatekeeper.
- Supporting high-level meetings and strategic initiatives.
Business Operations
- Coordinating strategic projects across the business.
- Driving actions through to completion and ensuring nothing falls through the cracks.
- Supporting recruitment and onboarding.
- Assisting with reporting, presentations and business planning.
- Coordinating suppliers, partners and key business relationships.
- Helping improve systems, processes and operational efficiency across the organisation.
- Providing support wherever it creates the greatest value for the Founder and the business.
Personal Support
You'll also manage selected personal responsibilities that protect the Founder's time, energy and focus.
This may include travel, appointments, household administration, family logistics and other personal coordination.
The objective isn't simply completing tasks.
It's creating the capacity needed to lead a growing global company.
What Success Looks Like
You'll know you're succeeding when:
- The Founder has significantly more uninterrupted thinking time.
- Problems are solved before they become distractions.
- Important things simply don't get missed.
- The business operates faster because you're part of it.
- People trust you to deliver.
- You become someone the Founder simply couldn't imagine working without.
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We're Looking For Someone Who
- Has experience supporting a Founder, CEO or senior executive in a fast-paced environment.
- Has exceptional written and verbal communication skills.
- Has outstanding attention to detail.
- Exercises excellent judgement and professionalism.
- Is highly organised while remaining adaptable.
- Naturally anticipates what needs doing next.
- Is calm under pressure and comfortable managing competing priorities.
- Can communicate confidently with senior executives and enterprise clients.
- Has absolute discretion and integrity.
- Thrives on ownership and accountability.
Above everything else...
You're proactive.
You don't wait for instructions.
You naturally notice what needs doing and quietly get on with it.
Why Join MIM®?
This is an opportunity to work directly alongside the Founder during one of the most exciting periods in our company's history.
You'll gain first-hand exposure to:
- Business strategy
- Enterprise sales
- Product development
- International clients
- Leadership
- Global operations
- Company growth
- Building an internationally recognised organisation
As the company continues to grow, there is genuine opportunity for this role to evolve into a senior strategic support position for the right person.
You'll be trusted with significant responsibility from day one and will play a meaningful role in shaping the future of MIM®.
Salary & Benefits
- £40,000 base salary.
- Up to £10,000 annual performance bonus (OTE £50,000).
- Hybrid working.
- Occasional international travel.
- Significant autonomy and responsibility.
- Direct access to the Founder & CEO.
- Genuine long-term progression as the company grows.
A Final Word
We're not looking for someone to simply manage a diary.
We're looking for someone who wants to become an indispensable part of a growing global organisation.
Someone who takes pride in solving problems before they're noticed.
Someone who enjoys creating order from complexity.
Someone who wants to play a meaningful role in helping an ambitious Founder and an exceptional team continue to raise the global standard of Major Incident Management.
If that sounds like you, we'd love to hear from you.
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