TM Forum
Executive Connect & Invite Only Manager
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Executive Connect & Invite Only Manager
Executive Connect & Invite-Only Manager – Job Description
Role Overview
The Executive Connect & Invite-Only Manager is responsible for delivering TM Forum’s Executive Connect programme and Invite-Only sponsor experiences. This role ensures successful executive-to-executive meetings, high-value sessions, and senior-level engagement across TM Forum’s global events.
The Executive Connect and Invite-Only programmes connect sponsors with high-level CSP (Communications Service Provider) executives, fostering engagements with key decision-makers influencing strategy, purchasing, and partnership opportunities.
The role oversees the entire delivery lifecycle—from sponsor onboarding and audience targeting through to acquisition, outreach, scheduling, and onsite execution—ensuring value for both sponsors and senior CSP attendees. Reporting to the Senior Executive Connect & Invite-Only Manager, this position is critical for maintaining high-quality, smooth experiences while contributing to operational improvements across both formats.
Key Responsibilities
1. Programme Delivery
- Manage the end-to-end delivery of Executive Connect and Invite-Only programmes across multiple global events annually.
- Sponsor Onboarding:
- Capture and verify sponsor profiles, target accounts, and engagement objectives.
- Audience Outreach & Scheduling:
- Execute personalised communications (invites, confirmations, reminders) to secure CSP executives.
- Coordinate meeting scheduling, resolve conflicts, and manage shared meeting room logistics.
- Invite-Only Programme Coordination:
- Lead the cycle—from attendee wish-lists and acquisition to marketing promotions, vetting, approvals, and onsite session flow.
- Seamless Communications:
- Ensure all touchpoints (emails, reminders, onsite instructions) enhance participant experience.
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2. Audience Acquisition & Sponsor Engagement
- Ensure sponsors connect with the right high-level CSP executives by:
- Driving targeted audience acquisition globally.
- Supporting sponsors in refining wish-lists and defining clear meeting/session objectives.
- Escalation & Issue Resolution: Quickly resolve targeting, scheduling, approval, or attendance concerns.
- Serving as a trusted advisor throughout the programme lifecycle.
3. Team Collaboration
- Work closely with cross-functional teams (Sales, Events, Marketing, Insights) to deliver programmes effectively:
- Align daily tasks, prioritise workloads, and ensure clarity across teams.
- Facilitate clear, consistent communication between stakeholders.
- Build strong working relationships, especially during time-sensitive delivery phases.
- Contribute to best practices and continuous improvement in delivery quality.
4. Operational Excellence & Continuous Improvement
- Proactively refine processes to enhance efficiency:
- Data-Driven Retrospectives: Analyze post-event metrics to identify improvements.
- Workflow & SOP Enhancements: Suggest upgrades to templates, timelines, and internal processes.
- Develop Best Practices: Support optimised approaches in targeting, outreach, data capture, and engagement.
- Risk Mitigation: Anticipate and resolve potential challenges before key milestones.
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5. Reporting & Analytics
- Maintain visibility across all programme stages:
- Track acquisition progress, delegate confirmations, scheduling, approvals, and risks.
- Provide regular updates to keep teams aligned and reactive.
- Post-Event Insights: Share learnt lessons and recommendations for future programmes.
- Contribute to broader Sponsor Success reporting.
Skills & Experience Required
- Proven experience delivering executive-level engagement programmes, event operations, sponsorship delivery, or high-value client engagements.
- Ability to manage complex, multi-stakeholder workflows across global events and time zones.
- Strong communication skills to engage confidently with CSP executives and senior sponsors.
- Fast-paced environment adaptability, with excellent organisation, prioritisation, and problem-solving.
- High attention to detail, ensuring accuracy across multiple concurrent tasks.
- Familiarity with telecoms, tech, B2B events, or curated meeting programmes is advantageous.
- Proficiency in CRM systems, scheduling tools, and project management platforms is a plus.
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