TM Forum
Executive Connect & Invite‑Only Manager
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Executive Connect & Invite‑Only Manager
Executive Connect & Invite-Only Manager
Job Type: Full-Time
About TM Forum
TM Forum is the global industry member alliance for telco and tech companies with over 800 communications service providers, vendors, hyperscalers, consultancies, and system integrators, including the world’s top ten CSPs and top three hyperscalers. We aim to return the telco sector to growth through a move towards AI-enabled agility and efficiency, delivered through our three industry Missions:
- Composable IT & Ecosystems
- Autonomous Networks
- AI and Data
Our missions are delivered through a flywheel of capabilities: Insight, Innovate, Collaborate, Educate, and Scale. These are brought to life via a global, year-round program of digital and in-person events.
Role Overview
The Executive Connect & Invite-Only Manager is responsible for the successful delivery of TM Forum’s Executive Connect program and Invite-Only sponsor experiences. This role ensures curated sponsor-executive meetings and high-value sessions for senior-level engagement across all TM Forum’s global events, managing the full lifecycle from onboarding and targeting through to execution.
Both programmes enable sponsors to connect with high-level CSP executives, facilitating engagement with decision-makers who shape strategy, purchasing, and partnerships. You will:
- Manage sponsor onboarding, ensuring goals and target accounts align.
- Handle audience acquisition, outreach, scheduling, and on-site execution.
- Report to the Senior Executive Connect & Invite-Only Manager and drive operational excellence and continuous improvement in Executive Connect and Invite-Only formats.
Key Responsibilities
Programme Delivery
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Oversee the end-to-end delivery of Executive Connect & Invite-Only across multiple events annually.
Key tasks: -streamliner sponsor onboarding, capturing profiles, target accounts, and session objectives accurately. -Facilitate upfront outreach to senior-level CSP delegates via high-value invites, confirmations, and reminders. -Coordinate meeting scheduling, manage cancellations/conflicts, and optimise on-site execution (venue logistics, space allocation). -Oversee the Invite-Only nomination cycle from identity submissions → acquisition → vetting → approval → on-site session flow. -Ensure seamless communication/engagement strategy for invitations, reminders, and on-site execution.
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Audience Acquisition & Sponsor Engagement
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Ensure sponsors engage effectively with high-level CSP executives via targeted outreach and support.
Key tasks: -Deliver acquisition benchmarks by catering to senior-level decision-making across global markets. -Collaborate with sponsors to refine target reach and design compelling engagement objectives. -Resolve escalations in messaging or scheduling, prioritising rapid resolution. -Serve as a trusted advisor, advising sponsors throughout the delivery cycle.
Team Collaboration
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Partner with cross-functional teams to achieve successful delivery of executive meetings.
Key tasks: -Coordinate daily team alignment, workloads, and priorities for programme delivery. -Maintain strong communication channels with Sales, Events, Marketing and Insights. -Build relationships with stakeholders during critical delivery phases. -Contribute to consistent operational excellence and communicate best practices for future events.
Operational Excellence & Continuous Improvement
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Drive systematic improvements in processes, workflows, and collaboration.
Key tasks: -Share event retrospective insights to identify areas for enhancement and efficiency. -Propose workarounds for SOPs, templates, timelines, and communication frameworks. -Support continuous improvement in audience targeting, outreach, and engagement activity. -Anticipate execution risks and implement preventative solutions.
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Reporting
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Maintain visibility alignment through detailed reporting and stakeholder updates.
Key tasks: -Monitor acquisition progress, attendee allocation, and confirmation approvals, while tracking associated risks. -Provide data-driven updates to cross-function teams for prioritisation. -Develop post-event learnings and activate insights to strengthen future initiatives.
Required Skills & Experience
-Background demonstrating executive-level engagement experience, including event operations, sponsorship delivery or high-value client engagement.
-Proficiency in managing complex multi-stakeholder workflows across global events and time zones.
-Fluent communication skills to engage high-level CSP executives and delegates.
-Trusted in fast-paced, deadline-driven environments with proven organisation, prioritisation, and problem-solving expertise.
-Valued for attention to detail, particularly when balancing multiple simultaneous tasks.
-Benefits include familiarity with telecoms, B2B events, or curated meeting programming experience.
-Preferred proficiency in CRM systems, scheduling tools and project management platforms.
Diversity & Inclusion at TM Forum
At TM Forum, we foster an inclusive environment where everyone is belonging, respected, and supported. We welcome diverse talents across industries, backgrounds, and experiences to enrich our global team. Talent is recognised based on merit, competency, and values, ensuring fairness and equitable opportunities for all. We actively cultivate bias-free cultures at all stages of recruitment and internal development processes.
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