Job Description

Location: Prehen Road

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Executive Head Housekeeper at the exclusive Everglades Hotel.

Supported by our inspiring General Manager, Sam Denning, you will provide leadership to our Housekeeping Team, ensuring the smooth day-to-day management of our busy hotel housekeeping department. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate will have worked in a busy housekeeping environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. As Executive Head Housekeeper you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. Hours vary, but typical shift patterns include 6am to 2pm, 7am to 3pm and 8am to 4pm, with later hours at the weekend.

The salary for this full-time position is £30,000.00 per annum based on experience.

In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels Careers.

Hastings Hotels is an Equal Opportunities Employer.

About The Role

• To manage and motivate employees through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
• To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to the financial performance of the housekeeping function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
• To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
• To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
• To ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
• To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
• To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
• To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
• To ensure you and the team assist guests with any reasonable request for hotel services.
• To ensure you and the team respond to complaints and find the appropriate solution.
• To ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency.
• To ensure the security of guest bedrooms and storage areas is maintained at all times.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
• To assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs.
• To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.
• To ensure the hotel's compliance with relevant legislation.
• To carry out Duty Manager duties as required.
• Any other duties as required by management.