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About Fairmont Windsor Park
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside, blending iconic heritage with modern elegance. Our five-star hotel includes:
- 251 luxurious bedrooms and suites
- 7 restaurants and bars offering an unrivalled dining experience
- Spa and wellness facilities, inspired by nature
- State-of-the-art conference facilities
About the Role
The Executive Housekeeper is a key leadership position within Fairmont Windsor Park, responsible for:
- Inspiring the housekeeping team to maintain highest standards of cleanliness, ensuring a welcoming, immaculate environment that exceeds guest expectations.
- Leading and managing a large housekeeping team to sustain high standards of cleanliness and guest satisfaction.
- Developing and implementing efficient housekeeping procedures and best practices.
- Ensuring compliance with company brand standards of quality and cleanliness at all times.
- Preparing and monitoring the annual departmental budget, with focus on occupancy, payroll costs, and departmental expenses.
- Ensuring compliance with health, safety, and environmental regulations.
- Responding to audits to drive continual improvement.
- Addressing guest concerns promptly, attentively, and efficiently.
- Coaching, training, and supporting the team to maintain high standards while promoting continuous improvement.
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Key Responsibilities
- Lead and manage a large housekeeping team
- Maintain uncompromising cleanliness and guest satisfaction
- Develop and implement best practices in housekeeping
- Oversee budgeting and cost control
- Enforce health, safety, and environmental compliance
- Address guest feedback and concerns
- Mentor and develop the housekeeping team
Requirements
- Exceptional leadership skills, with experience in managing a large, diverse team
- Clear and influential communicator, able to interact across all levels
- Exceptional attention to detail and commitment to high standards
- Strong business acumen, with a solid understanding of budgeting and cost control
- Ability to produce in-depth reports and analyse data to drive operational efficiency
- Flexibility to adapt to changing priorities and operational needs
- Proven ability to manage, coach, challenge, and develop teams
- Approachable and positive approach with a "can do" attitude
- Ability to use initiative in challenging situations and under pressure
- Smart and professional appearance, aligning with a luxury 5-star hotel standard
- Proven track record in a similar role in a 5-star hotel
- Excellent standard of English, both written and spoken
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Skills & Experience
- Fluent in English (written and spoken)
- Extensive experience in luxury hospitality management
What’s In It For You?
- Competitive salary
- 28 days holiday, enhanced after 5 years of service
- Free meals on duty
- Complimentary on-site parking while on duty
- Free limited shuttle service between the hotel and:
- Heathrow Terminal 5
- Egham Station
- Discounted employee, friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle to work scheme
- UK attraction discounts at Merlin Entertainments
- Taste card (food and dining discounts)
- Life assurance scheme
- Wage stream
- Employee Assistance Programme
- Arora Star Employee Recognition
- Long service recognition award
Grow With Us
- Our partnership with Arora Hotels offers exciting career progression opportunities across multiple properties and brands.
- Rapid growth creates avenues for advancement and development.
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Skills
Leadership Skills
Communication
Attention To Detail
Business Acumen
Budgeting
Cost Control
Report Production
Data Analysis
Team Management
Coaching
Problem Solving
Initiative
Professional Appearance
Guest Satisfaction
Health And Safety Compliance
Operational Efficiency
Location