JLL
Executive Hospitality Leas
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Executive Hospitality Lead
Location: Duffield Bank House, Derby DE56 Hours: 40 hours per week (Monday–Friday)
About JLL
JLL empowers us to shape a brighter way.
At JLL, our talented team is driving the future of real estate for a better world by delivering world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people, empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, technology, or are seeking to transfer your proven expertise, join our team as we shape a brighter future together.
The Role
Based at Duffield Bank House—a 16th-century property on the bank of the River Derwent—this iconic Rolls-Royce property was purchased in 1936. Today, it hosts senior Rolls-Royce executives and clients for high-level events, including conferences, formal dinners, garden BBQs, and overnight stays.
Reporting to the Executive Host Manager, the Executive Hospitality Lead will:
- Drive and maintain 7-standard guest service*
- Work across all service lines with team leader accountability
- Focus on service improvements, guest satisfaction, and team training
Key Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Daily Operations & Guest Experience
- Supervise facility operations, including maintenance, conference setups, security procedures, and health and safety compliance
- Ensure high standards in cleaning, catering, and maintenance
- Escalate issues promptly and adapt to change on a flexible rota
- Host high-profile guests with discretion and deliver 7-level service*
- Oversee logistics for client visits and VIP concierge experiences
- Manage bookings effectively, including Microsoft Office applications
- Build strong relationships with stakeholders and adhere to client strategies, policies, and procedures
Leadership & Team Development
- Act as Duty Manager, ensuring guest safety, operational management, and service excellence
- Lead by example to promote a customer-centric culture
- Train team members on-the-job to enhance service standards
- Develop innovative solutions to improve guest satisfaction
Support & Compliance
- Support emergency procedures as required
- Track customer preferences for future visits
- Ensure AV/IT systems are operational daily
Person Specification
Experience & Skills
- Extensive hospitality or customer service experience required
- Demonstrated customer-centric mindset, prioritising guest satisfaction
- Ideally, prior management or supervisory experience
- Ability to remain calm under pressure and solve problems
- Proficient communication skills (interpersonal and client-facing)
- Cultural awareness and adaptability
- Highly organised, detail-oriented, and punctual
- Strong problem-solving ability
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Technical Proficiency
- Familiarity with Microsoft Office Software
- Operational knowledge of data management and booking systems
Attitude & Growth
- Commitment to continuous improvement and self-development
- A team-oriented, positive approach to collaborative work environments
- Willingness to embrace innovative and forward-thinking ways of working
Why Join JLL?
Supporting your success: Since we champion a culture of collaboration—both locally and globally—we empower each other’s wellbeing and encourage a sense of belonging. At JLL, we pave the way for:
- Career advancement opportunities in the UK and beyond
- Dynamic learning environments for professional growth
- An environment that embraces innovation, inspiration, and optimism
Be part of JLL’s journey toward excellence as an Executive Hospitality Lead at Derby’s Duffield Bank House.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills