Mitie Cleaning & Hygiene Services
Executive Host
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About The Role
We are seeking an exceptional Executive Workplace Host to join our team at a prestigious corporate headquarters, providing dedicated support within the Executive Suite and executive meeting spaces.
This is a unique opportunity to be part of an evolving workplace experience team as the client prepares to transition into a brand-new, state-of-the-art headquarters over the coming months. We are looking for an experienced and highly professional individual who can not only deliver exceptional day-to-day service but also support the team and senior stakeholders through a period of significant change and transformation.
The Executive Workplace Host is a critical role, responsible for creating an efficient, safe, professional, and welcoming environment for the CEO Leadership Team, Executive Assistants, Personal Assistants, Board Members, VIP visitors, and senior stakeholders. This position requires absolute discretion, strong attention to detail, and the ability to anticipate needs before they arise.
Working at the heart of the executive floor, you will act as a trusted partner to senior leadership, ensuring the highest standards of hospitality, workplace presentation, meeting room management, visitor experience, and operational excellence are consistently maintained.
Key Responsibilities
Executive Suite Ownership & Leadership Support
- Take ownership of the Executive Suite, including executive offices, support teams, and executive-level visitors.
- Act as the primary point of contact for executive-related requests and issues.
- Provide proactive daily support to the CEO Leadership Team and their EAs/PAs.
- Handle confidential and sensitive information in accordance with security and privacy requirements.
- Support urgent and high-priority requests with professionalism and discretion.
- Assist with Board Week activities and executive meeting preparations.
Executive Hospitality & Service Excellence
- Deliver a premium, concierge-style experience at all times.
- Welcome and engage with executives, colleagues, and visitors in a professional and personable manner.
- Anticipate the needs of senior stakeholders and respond proactively.
- Maintain exceptional standards of conduct, presentation, and professionalism.
Meeting Rooms & Workplace Management
- Ensure executive offices, meeting rooms, and shared spaces are maintained to the highest standards throughout the day.
- Coordinate meeting room bookings and hospitality requests using workplace management systems.
- Manage catering and refreshment requests, ensuring timely and accurate delivery.
- Conduct regular checks of executive offices and meeting spaces.
- Escalate presentation, maintenance, housekeeping, or facilities issues through the appropriate channels.
- Provide first-line IT and AV support, including troubleshooting meeting room technology and conference call setups.
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VIP Visitor Management
- Deliver a seamless experience for VIP visitors, Board Members, and senior stakeholders.
- Coordinate arrivals with Reception and Security teams.
- Escort VIP guests when required.
- Manage visitor information confidentially and in accordance with GDPR requirements.
Communication & Team Collaboration
- Build strong working relationships with EAs, PAs, Workplace, Reception, Security, and Facilities teams.
- Respond to enquiries promptly and professionally.
- Provide effective handovers and maintain clear communication across teams.
- Escalate issues through the appropriate channels to ensure swift resolution.
About You
We're looking for someone who combines exceptional service delivery with executive-level professionalism and discretion.
You Will Have
- Experience in executive hospitality, workplace experience, concierge, corporate front-of-house, or executive support environments.
- Experience supporting senior executives, Board Members, and VIP stakeholders.
- A proven ability to handle confidential and sensitive information with discretion.
- Outstanding communication and interpersonal skills.
- Exceptional attention to detail and commitment to premium service standards.
- Strong organisational, prioritisation, and time-management skills.
- A proactive and solutions-focused approach.
- The ability to remain calm under pressure and manage competing priorities.
- Confidence supporting basic IT and AV requirements.
- Strong working knowledge of Microsoft Office, including Outlook, Word, Excel, and Teams.
- Experience using workplace management or facilities systems (Eptura experience desirable).
Why Join Us?
This role offers the opportunity to play a key part in supporting a senior executive community while helping shape and evolve workplace experience within a brand-new, state-of-the-art headquarters. We are seeking someone who embraces change, enjoys working in a fast-paced corporate environment, and is excited by the opportunity to help deliver a world-class workplace experience during a period of transformation.
Please note: The responsibilities listed above provide an overview of the role and are not an exhaustive list of duties. The successful candidate will be expected to be flexible, adaptable, and willing to support evolving business and workplace requirements as the organisation transitions into its new headquarters and the workplace team continues to develop.
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Our Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Our Commitment to Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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