Core Responsibilities

1. Managing Housekeeping Operations

• Ensure guestroom status updates to the Front Desk are accurate and timely.
• Collaborate closely with Engineering on guestroom maintenance needs.
• Supervise general cleaning schedules and work assignments for check-ins/check-outs.
• Maintain adequate inventory of supplies for cleaning and guest comfort.
• Oversee shift operations and enforce housekeeping policies, standards, and SOPs.
• Assist in ** procurements** of guestroom supplies, cleaning products, and uniforms.
• Lead an effective inspection program for guestrooms, public areas, and employee workspaces.
• Address equipment/supply deficiencies and train staff on corrective actions.

2. Managing Departmental Costs

• Participate in budget analysis to meet/exceed financial goals.
• Monitor operational expenses (e.g., supplies, labour) to ensure cost efficiency.
• Review operating statements, payroll progress reports, and budgets to support fiscal decisions.

3. Ensuring Exceptional Customer Service

• Resolve guest complaints or issues promptly.
• Foster a culture of continuous improvement in service quality.
• Equip staff with customer service training to deliver a consistently outstanding experience.

4. Conducting Human Resources Activities

• Assist in employee accident investigations and incident documentation.
• Align staffing levels to meet guest demand, operational goals, and budgets.
• Ensure staff adherence to property policies and fair disciplinary procedures (SOPs & LSOPs).
• Observe and provide constructive feedback on employee performance.
• Organise new hire training and facilitate ongoing development opportunities.
• Support performance reviews, progressive discipline, and hiring/interviewing processes.
• Help implement new employee orientations to ensure competence.

Why Join Hanbury Manor Marriott?

Your well-being and success are our top priorities—both in and out of work. Here’s what you’ll gain:

✅ Competitive Salary + 31 days paid holiday (pro-rata), growing to a maximum of 35 days with service tenure. ✅ Bonus scheme ✅ Free private medical coverage ✅ 50% Food & Beverage discount ✅ 30% discount on Spa & Golf retail products ✅ Childcare Vouchers ✅ Length-of-service rewards, invitations to afternoon teas, and monthly/annual recognition schemes. ✅ Extensive internal & external training opportunities. ✅ Global career progression within Marriott Hotels. ✅ Heavily discounted associate room rates for you and your guests. ✅ Professional development programmes and exclusive mealtime opportunities. ✅ Free parking, free uniforms, and golf privileges. ✅ Commemorative events such as Christmas lunches, summer BBQs, and Easter celebrations. ✅ Enhanced pension scheme & cycle-to-work scheme. ✅ Competitive car lease schemes for eligible teams.

Our Commitment

Marriott International is an equal opportunities employer, celebrating diversity and fostering an inclusive culture where every associate brings unique value. We are vigilant in removing discrimination barriers based on protected characteristics—including disability, veteran status, and other legally safeguarded attributes.

At JW Marriott, we uphold the JW TreatmentTM: prioritising associate care to mirror exceptional guest experiences. As part of Marriott’s luxury portfolio, Hanbury Manor Marriott offers a unique work environment, combining luxury hospitality with a sense of belonging and a commitment to holistic well-being.

“The heart of JW is forming bonds—between our associates, our guests, and the legacy we create together.” ✨

A career with Marriott Hotels isn’t just a job; it’s a legacy crafted by teams dedicated to Wonderful Hospitality. Always.

Join us at Hanbury Manor Marriott Hotel & Country Club and experience why associates choose to build their future here.