Marriott International
Executive Housekeeper I
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Executive Housekeeper I
Housekeeping Management Supervisor
Job Number: 26081304
Location: Ware, Hertfordshire, SG12 0SD, United Kingdom 📍
Schedule: Full Time Position Type: Management
About the Role
You will lead the daily shift operations for Housekeeping, Recreation/Health Club, and, where applicable, Laundry. Oversee staff to ensure guestrooms, public spaces, and employee areas remain immaculate and well-maintained. Conduct inspections, hold teams accountable for corrections, and prioritise guest and employee satisfaction while adhering to budget goals.
Key Responsibilities
Managing Housekeeping Operations
- Communicates guestroom status to Front Desk efficiently and promptly.
- Collaborates with Engineering on guestroom maintenance requests.
- Supervises the daily cleaning schedule for the entire property.
- Assignment of work tasks based on incoming check-outs and immediate cleaning needs.
- Inventories supplies (stock, cleaning products, uniforms) to prevent shortages.
- Ensures policy compliance across all Housekeeping teams.
- Assists in purchasing guestroom supplies, cleaning chemicals, and uniforms.
- Oversourcing an inspection program to guarantee a consistently high standard of cleanliness in guestrooms and shared spaces.
- Addressing concerns directly with staff, clarifies expectations, and monitors their execution.
- Provides employees with all necessary equipment, supplies, and uniforms.
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Managing Departmental Costs
- Active participant in controlling Housekeeping expenses to meet or exceeding budgetary targets.
- Aware of how departmental operations influence the property’s financial aims and coordinates accordingly.
- Contacts budgets, financial reports, and payroll progress to support fiscal responsibility.
Ensuring Exceptional Customer Service
- Resolving and managing guest complaints promptly and professionally.
- Drives continuous improvement in service delivery.
- Empowers staff to deliver exceptional hospitality and service.
- Clearly integrates guest satisfaction into team discussions and objectives.
Conducting Human Resources Activities
- Supports accident/incident investigations (as needed).
- Supervises staffing levels to align with guest service demands, operational needs, and budget.
- Ensures all team members understand expectations and work policies.
- Handles fair, consistent staffing actions and disciplinary procedures in compliance with Marriott’s policies.
- Monitors and provides feedback on employee performance.
- Utilises in-house training resources to onboard and develop new room attendants.
- Engages in performance appraisals, offering constructive feedback.
- Assists in hiring and orientation of employees, fostering a positive training culture.
- Leads progressive disciplinary action as per Marriott’s HR protocols.
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Candidate Profile
Education And Experience
- Option 1: High school diploma or GED + 2+ years of experience in housekeeping. Hospitality experience preferred.
- Option 2: Associate degree (minimum) in Hotel & Restaurant Management, Hospitality, Business Administration, or related fields, or equivalent training. No direct experience required.
Marriott’s Commitment
At Marriott International, we are fully dedicated to practising non-discrimination and fostering an inclusive culture where every individual has the opportunity to thrive.
Our core commitment—"Wonderful Hospitality. Always"—inspires all leadership decisions and service standards. As part of the JW Marriott global family, you’ll be recognised for bringing your unique strengths to a world where spectacular experiences and meaningful connections come first.
Joining Marriott means: ✔Belonging to a global community committed to respect, empathy, and collaboration. ✔ Competitive Growth & Training—unlock potential through Marriott’s industry-leading career development programmes. ✔ Exceptional Work Environment: Holistic welfare, lifestyle programs, and opportunities to create an impact through your work. ✔ Global Impact: Your skills contribute to 100+ luxury locations, each elevating the art of hospitality worldwide.
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