Marriott International
Executive Housekeeper I
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Executive Housekeeper I
Housekeeping & Laundry Operations Manager
Job Number: 26081304 Location: Ware, Hertfordshire, UK (SG12 0SD) Schedule: Full-time Position Type: Management
Job Summary
This Housekeeping, Recreation/Health Club and Laury (if applicable) roles requires responsible management of daily operations to ensure that guestrooms, public spaces, and employee areas remain clean, well-maintained, and aligned with guest and employee satisfaction. The position involves **supervision, adherence to budgets, maintenance of high standards, and handling guest concerns.
Key Responsibilities
1. Managing Housekeeping Operations
- Ensure timely and efficient communication of guestroom status to the Front Desk.
- Collaborate with Engineering Department to address guestroom maintenance needs.
- Supervise daily cleaning schedules, room assignments, and inventory supplies.
- Train and delegate tasks to employees to meet cleaning standards.
- Conduct inspections and ensure corrective actions are completed.
- Assist in ordering supplies, uniforms, and cleaning products.
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2. Managing Departmental Costs
- Lead the financial management of the housekeeping department.
- Analyze budgets, operating statements, and payroll reports to meet financial goals.
- Optimize operational efficiency to support overall property profitability.
3. Ensuring Exceptional Customer Service
- Address guest complaints and service challenges effectively.
- Foster a culture of continuous improvement in service quality.
- Empower staff to deliver exceptional guest experiences.
4. Conducting Human Resources Activities
- Supervise staffing levels to balance guest satisfaction, operations, and budget constraints.
- Ensure adherence to company policies and progressive discipline procedures.
- Train and appraise staff performance, including new hires.
- Informally and formally develop employee skills through training programs.
- Support the interviewing, hiring, and orientation process.
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Candidate Profile
Education & Experience Requirements
- High school diploma or GED + 2+ years of experience in housekeeping or related professional work OR
- 2-year accredited degree in:
- Hotel/Restaurant Management
- Hospitality
- Business Administration
- Related field (no prior experience required)
Benefits & Culture
At Marriott International, we value diversity, inclusion, and professional growth. Working with JW Marriott as part of this global brand means:
✔ Equal Opportunity Employer – A workplace where individuality, talent, and experience are celebrated. ✔ Nothing Like JW – Merging high-end hospitality with genuine people-first approach. ✔ Commitment to Excellence – A global team where personal development aligns with company success. 🚀
"The JW Treatment™ starts with exceptional care for our team, elevating our guests' experience."
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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