Marriott International
Executive Housekeeper I
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Executive Housekeeper I
Job Title: Housekeeping Manager
Additional Information
- Job Number: 26081304
- Job Category: Housekeeping & Laundry
- Location: Ware, Hertfordshire, United Kingdom, SG12 0SD
- Schedule: Full Time
- Position Type: Management
職位概述
Responsible for the daily shift operations of the guest rooms, recreation/health club, and laundry department (where applicable). Lead and collaborate with staff to ensure cleanliness of hotel rooms, public areas, and staff zones. Complete inspections and delegate corrective actions. Assist in maintaining guest and staff satisfaction while adhering to operational budgets.
職責
Education and Experience Requirements
ş符合以下任一條件：
- High school diploma/GED; 2 years of experience in hospitality or related fields, specifically in housekeeping.
- Associate’s degree in Hospitality Management, Hotel Management, Business Administration, or related field; no prior experience required.
核心工作職責
管理客房部運營
- Ensure timely and accurate communication of room status to the front desk.
- Collaborate effectively with engineering teams to meet room maintenance requirements.
- Supervise housekeeping schedules and assign tasks.
- Retrieve lists of rooms needing urgent cleaning and check-out/check-in rooms to allocate staffing.
- Conduct inventory checks to maintain supplies.
- Oversee housekeeping shift operations, ensuring compliance with all departmental policies, standards, and procedures.
- Assist in procurement of room service supplies, cleaning products, and uniforms.
- Support and oversee daily inspection plans for rooms and public areas.
- Communicate focus areas to staff and follow up to ensure understanding.
- Ensure all employees have proper equipment, tools, and uniforms.
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管理部門成本
- Participate in managing or reducing controllable expenses to meet and exceed budget targets.
- Understand the impact of departmental operations on hotel-wide financial goals and responsibilities.
- Review budgets, operational reports, and staffing allocation reports as needed to aid financial management.
確保卓越客戶服務
- Address and resolve guest complaints and concerns.
- Continuously improve service standards and performance.
- Empower staff to deliver excellent guest service.
- Emphasise guest satisfaction in all departmental meetings and focus on continuous improvement.
開展人力資源活動
- Conduct employee incident investigations as needed.
- Manage staffing levels to meet guest service, operational, and financial goals.
- Ensure employees understand performance expectations.
- Ensure policies are applied fairly and consistently, including disciplinary procedures, approvals, and documentation.
- Observe and provide feedback on employee performance.
- Utilise training tools to onboard housekeeping staff and provide continuous training as needed.
- Lead staff readjustments for performance evaluations and provide constructive feedback.
- Assist in recruitment and selection processes for qualified staff.
- Support the introduction and delivery of comprehensive employee training programs.
- Participate in employee coaching and escalation procedures.
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Company Cultural Commitments
Marriott International is committed to being an equal opportunity employer and welcomes applications from all backgrounds. We celebrate diversity and believe our strength lies in the fusion of varied talents, cultures, and experiences.
Our commitment is to zero discrimination based on any protected legal bases, including disability, veteran status, or other applicable protections.
At JW Marriott Hotels, we embody a people-first culture. Prioritising the happiness of employees is the foundation for delivering memorable guest exchanges. We strive for innovation, consistency, and service excellence through a collaborative and inclusive environment.
We embody bold hospitality, driven by a mission to serve every guest—a brilliant, sincere guest experience—that enriches lives. Join us in engaging, evolving, and shaping a world pioneering hospitality excellence.
開發機會
- Unleash your potential in a global organisation that values your ambition.
- Join a team renowned for exclusive travel experiences and unparalleled employee engagement.
部門分享參與、連繫與發展，以協助實現個人和 professionnel成長成為 JW 品牌的關鍵增值。
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