Marriott International
Executive Housekeeper I
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Executive Housekeeper I
Room Division Managers - Chinese Job Description
Job Number: 26081304
Location: Ware, Hertfordshire, United Kingdom
Schedule: Full Time
Position Type: Management
Job Summary
grammatical errors preserved for authenticity; left as original "职位概述"
负责客房部、娱乐/健康俱乐部和洗衣房（如适用）的日常轮班运作。指导并与员工合作，确保酒店客房、公共空间和员工区域干净整洁。完成检查并安排相关人员负责采取纠正措施。协助确保客人及员工满意度，同时维持经营预算。
Qualifications & Experience
Education Requirements
- High school diploma or equivalent (GED)
- Or
- 两年制大学学位认可于酒店及餐厅管理、酒店管理、工商管理或相关专业；无工作经验要求
Experience Requirements
- 2年以上客房部或相关专业领域工作经验。
- （满足教育要求者，无经验要求）
Core Responsibilities
1. Managing Room Division Operations
- Ensure timely and accurate communication of room status to the front desk.
- Collaborate with the Engineering Department to meet maintenance needs.
- Oversee master cleaning schedules for the hotel.
- Compile lists of rooms awaiting cleaning and those ready for check-out.
- Reconcile inventory levels to ensure stock availability.
- Supervise daily room division operations while adhering to all departmental policies, standards, and procedures.
- Assist in ordering housekeeping supplies, cleaning materials, and uniforms.
- Support and oversee room and public area inspection plans.
- Communicate priorities to staff and ensure adherence.
- Guarantee all employees have proper supplies, equipment, and uniforms.
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2. Cost Management for Department
- Participate in managing departmental controllable expenses to meet or exceed budget goals.
- Understand how departmental operations impact the hotel’s financial goals and objectives, helping achieve budget targets.
- Review budgets, expense reports, and payroll progress reports as needed to support departmental financial management.
3. Ensuring Outstanding Guest Service
- Address and resolve guest problems and complaints.
- Work to improve service performance.
- Empower staff to deliver excellence in guest service.
- During departmental meetings, emphasize guest satisfaction and focus on continuous improvement.
4. Occupational HR Activities
- Participate in employee accident investigations when necessary.
- Monitor employee holiday schedules to ensure coverage meets guest service, operational, and financial goals.
- Guarantee employees understand expectations and guidelines.
- Ensure fair enforcement of hotel policies, conduct disciplinary procedures and documentation according to SOP and LSOP, and support peer review processes.
- Observe employee service behavior and provide feedback to individuals or managers as needed.
- Utilize all in-house training tools to train new housekeepers and provide follow-up training if necessary.
- Participate in employee performance review processes and deliver guidance when needed.
- Assist in recruitment and hiring of qualified team members as required.
- Support departmental onboarding programs, ensuring proper training for new staff to meet job requirements.
- Engage in progressive disciplinary actions for inevitable performance concerns.
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Company Philosophy & Culture
万豪国际集团致力于 机会均等，并欢迎所有求职者加入，不歧视基于任何受保护特征—包括残疅（Disability）、退伍军人身份（Veteran Status），或法律受保护特征。
我们深入熟知“时刻展现卓然待客之道”（Always Put People First）理念，将其融入每个部门。万豪酒店通过 注重细节的卓越服务实现招客目标，并激励员工通过追求个性化待客成长为更大的品牌支持。
JW 万豪酒店致力于员工价值、创新、真诚、与众不同—承续万豪的卓越传统。我们提供培训、发展和认可机会，打造健康、高效的工作环境。
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