Marriott International
Executive Housekeeper I
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Executive Housekeeper I
Housekeeping & Laundry Manager 26081304 | Full-Time Role | Management | Ware, Hertfordshire, SG12 0SD
Job Summary
Responsible for overseeing daily shift operations of Housekeeping, Recreation/Health Club, and (if applicable) Laundry. Leads a team to ensure:
- Gestrooms, public spaces, and employee areas are clean, well-maintained, and compliant with standards.
- Guest and employee satisfaction through inspections, corrective action, and adherence to budgets.
About the Role
You will collaborate with Engineering, Front Desk, and other key teams to streamline operations, maintain standards, and promote a culture of excellence. This role combines supervisory leadership, strategic planning, and a commitment to high-performance service delivery in a dynamic hospitality environment.
Key Responsibilities
Managing Housekeeping Operations
- Ensure guestroom status documentation is accurate and up-to-date, communicating effectively with the Front Desk.
- Coordinate with Engineering on urgent guestroom and facility maintenance needs.
- Develop and oversee the property-wide cleaning schedule, prioritising tasks efficiently.
- Assign room cleaning work based on check-outs disposition and room status lists.
- Conduct regular inventory audits for supplies, linens, and cleaning products, ordering restocks as needed.
- Enforce housekeeping policies, SOAP standards (ersatz of Smoke, Odou, Aesthetic, Performance), and SOPs.
- Improve inspection programs for rooms, public spaces, and employee areas, holding staff accountable for corrective action.
- Ensure all staff have required uniforms, tools, and training to perform tasks effectively.
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Financial Accountability & Budget Management
- Collaborate to "control and maintain controllable expenses" to meet or exceed departmental and property budget targets.
- Analyze budgets, payroll reports, and operational reports to inform financial decision-making.
- Align departmental spending with broader property-level financial goals.
Guest & Employee Experience
- Address and resolve guest complaints professionally and efficiently.
- Foster a culture of continuous improvement in service standards, with guest satisfaction as a top priority.
- Empower employees to deliver outstanding service through coaching, motivational conversations, and training.
Human Resources & Departmental Leadership
- Participate in employee injury investigations and take necessary follow-up actions.
- Manage staffing schedules to align with operational demands, guest needs, and cost objectives.
- Provide clear employee expectations, policy explanations, and any disciplinary actions following SOPs and LSOPs.
- Observe employee performance, offering supportive feedback and facilitating growth.
- Implement training and onboarding programs for new room attendants and existing staff.
- Support performance appraisals, including constructive feedback sessions.
- Assist in interviews and hiring, identifying candidates who align with role requirements.
- Facilitate departmental orientation to integrate new hires successfully.
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Candidate Profile: Qualifications & Experience
Education or Experience (Choose One Option)
-
Option 1:
- High school diploma/GED required.
- 2+ years practical experience in housekeeping or a related hospitality role.
-
Option 2:
- Associate’s degree in:
- Hotel and Restaurant Management
- Hospitality Management
- Business Administration, or
- a related field.
- No experience required (though prior hospitality work is advantageous).
- Associate’s degree in:
Core Commitments & Values
Our ambition is to set guest experiences of enduring warmth and quality, rooted in a principle called The Spirit of Hospitality. By joining Marriott, you are joining people aiming for innovation, trust, and excellence through personalised care. We embrace a commitment to diversity, equity, and inclusion, providing opportunities for those who share our dedication to service.
Why JW Marriott?
At JW Marriott, our prioritization of you — the Associate — comes first. By achieving associate success, we ensure the exceptional experiences our guests look for. Our approach places a spotlight on emotional and physical well-being, freeing employees to achieve, innovate, and offer the best in hospitality every day.
- Focused development programs to elevate talent.
- Community-driven team culture that fosters engagement and purpose.
- Recognition and professional growth opportunities.
- Global prestige among the world’s most coveted lodging brands.
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