Marriott International
Executive Housekeeper I
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Executive Housekeeper I
Housekeeping Department Manager
Job Number: 26081304 Job Category: Housekeeping & Laundry Location: [Ware, Hertfordshire, United Kingdom](https://www.google.com/maps/place/ Ware,+Hertfordshire,+United+Kingdom/@51.7984268,-0.2463092,12z), SG12 0SD Schedule: Full-Time Position Type: Management
Job Summary
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and, if applicable, Laundry. Directs and collaborates with staff to ensure property guestrooms, public spaces, and employee areas are clean, maintained, and meet high standards. Executes departmental inspections, enforces accountability, and addresses corrective actions. Works to maintain guest and employee satisfaction while adhering to the operating budget.
Candidate Profile
Education and Experience
Option 1:
- High school diploma or equivalent (GED).
- 2 years of experience in housekeeping or a related hospitality field.
Option 2:
- 2-year degree from an accredited university in:
- Hotel and Restaurant Management
- Hospitality
- Business Administration
- Or a related major.
- No work experience required.
Core Work Activities
Managing Housekeeping Operations
- Ensures guestroom status (availability, occupancy) is accurately communicated to the Front Desk promptly.
- Coordinates with the Engineering department regarding guestroom maintenance needs.
- Oversees the propertywide cleaning schedule and assigns tasks accordingly.
- Obtains lists of rooms requiring immediate cleaning and upcoming check-outs/discharges to prepare workloads.
- Conducts inventory of cleaning stocks to avoid shortages.
- Supervises daily housekeeping shift operations, enforcing policies, standards, and procedures.
- Assists in procuring supplies, including guestroom materials, cleaning products, and uniforms.
- Implements and supports an inspection program to ensure guestrooms and public spaces meet standards.
- Identifies locations needing attention, communicates issues to staff and follows up for resolution.
- Ensures employees receive proper supplies, equipment, and uniforms.
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Managing Departmental Costs
- Alleviates controllable expenses for the department to achieve or exceed budgetary goals.
- Understands the impact of department operations on overall property financial goals. Provides financial performance reports, including budgets, operating statements, and payroll updates, to support budget management.
Ensuring Exceptional Customer Service
- Addresses and resolves guest problems and complaints with care.
- Encourages continuous service improvement within the team.
- Delegates responsibility to employees so they feel empowered to provide "exceptional customer service".
- Prioritizes guest satisfaction during team meetings to drive an improvement-driven culture.
Conducting Human Resources Activities
- Assists in investigating employee accidents as needed.
- Evaluates staffing levels to ensure alignment with guest service standards, operational efficiency, and financial goals.
- Ensures employees understand expectations and parameters.
- Administers company policies equitably, including:
- Enforcing disciplinary procedures and completing paperwork in accordance with SOPs and LSOPs.
- Supporting the Peer Review Process.
- Observes employee performance, providing constructive feedback.
- Utilizes on-the-job training tools for new room attendants, including follow-up support.
- Participates in performance appraisals, offering feedback.
- Assists in the recruitment of new hires with required qualifications.
- Facilitates the new employee orientation program to ensure proper training.
- Supports progressive disciplinary procedures as required.
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Company Values and Ethos
Marriott International: Equal Opportunity and Inclusion
Marriott International is committed to:
- Fostering a diverse workforce, where every team member’s background is valued.
- Non-discrimination based on protected attributes, including disability, veteran status, or related qualifications under law.
- Providing opportunities and equity for all employees.
JW Marriott: A Legacy of Exceptional Service
At JW Marriott, we enhance Elegance Immezable™ by:
- Maintaining trusting relationships that prioritize both employees and guests as our core focus.
- Cultivating confident, innovative, and authentic team members who embody the soul of J.Willard Marriott’s legacy.
- Offering meaningful experiences as part of a global community, with growth opportunities in:
- Training
- Recognition
- Balancing ambition within renowned luxury surroundings
New members of the JW Marriott family are encouraged to:
- Find purpose amid their careers,
- Grow within a collaborative ecosystem, and
- Dream boldly within our global community.
At JW, great service begins with how we enrich our people. JW Treatment™ is as precious as the care we deliver to our guests.
At Marriott, you can find fulfillment, belong to a global team, and thrive by helping others achieve their goals. Deepen your career, belong to a household name, and help curious travelers reach new places from wherever each step of your journey might take you—because your passion, like ours, is enriching the way people travel.
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