Marriott International
Executive Housekeeper I
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Executive Housekeeper I
Responsible for the Daily Shift Operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry
Job Details
Job Number: 26081304
Job Category: Housekeeping & Laundry
Location: Ware, Hertfordshire, United Kingdom, SG12 0SD
Schedule: Full-Time
Position Type: Management
Job Summary
Responsible for managing the daily shift operations of Housekeeping, Recreation/Health Club, and, if applicable, Laundry. Directs and collaborates with employees to maintain clean and well-managed guestrooms, public spaces, and employee areas.
Key responsibilities:
- Oversees timely communication of room statuses to the Front Desk.
- Ensures property maintenance coordination with the Engineering department.
- Supervises the cleaning schedule for general property areas.
- Manages inspections and enforces corrective actions.
- Supports guest and employee satisfaction, ensuring operational budgets are maintained.
Core Responsibilities
Managing Housekeeping Operations
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Room Status & Assignments
- Ensures guest room status is promptly communicated to Front Desk.
- Prepares work assignments based on check-outs, discharges, and immediate cleaning needs.
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Supplies & Maintenance
- Monitors and maintains inventory for cleaning supplies, uniforms, and guestroom amenities.
- Oversees ordering process for supplies and uniforms.
- Ensures compliance with housekeeping policies and cleaning standards.
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Inspections & Accountability
- Leads an inspection program for guestrooms and public areas.
- Communicates maintenance issues to staff and ensures follow-up actions.
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- Employee Support
- Provides necessary supplies, equipment, and uniforms to staff.
Managing Departmental Costs
- Participates in budget monitoring and cost-control strategies.
- Champions operational alignment with overall financial goals.
- Reads and interprets budgets, financial statements, and payroll progress reports.
Ensuring Exceptional Customer Service
- Addresses and resolves guest complaints promptly.
- Empowers employees to enhance service quality and achieve continuous improvement.
- Enspheres guest satisfaction during team meetings and cultural initiatives.
Conducting Human Resources Activities
- Participates in employee injury investigations.
- Balance staffing levels to meet guest needs, operational demands, and financial targets.
- Maintains consistent application of property policies and fair disciplinary procedures.
- Observes and provides constructive feedback on employee performance.
- Delivers on-the-job training, including onboarding and continuous improvement.
- Supports performance evaluations and assists in the hiring process.
- Ensures effective departmental orientation for new team members.
Candidate Profile
Education & Experience Requirements
- Option 1: High School diploma or GED and 2 years in housekeeping or related roles.
- Option 2: 2-year degree (accredited) in fields such as Hotel & Restaurant Management, Hospitality, or Business Administration, with no work experience required.
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Marriott Vision
Company Values
At Marriott International, we pride ourselves on equality, inclusion, and opportunity. We celebrate diversity and ensure a workplace where everyone feels valued. We uphold non-discrimination policies regarding disabilities, veteran status, and all other protections under law.
Marriott International’s Call to Service
Marriott embodies the art of hospitality, continually innovating while preserving a welcoming global ambiance. Each team member contributes to fulfilling our promise: "Authentic kindness through exceptional service."
JW Marriott’s Unique Culture
Belonging to Marriott’s luxury portfolio, JW Marriott comprises over 100 exquisite hotels worldwide. Our core belief: "Our people are our greatest strength."
Our values reflected in every interaction:
- Authenticity, innovation, and self-assurance from employees align with values of former owner J. Willard Marriott.
- Opportunity for growth, recognition, and development.
- Embrace of wellbeing and holistic care both for staff and guests.
- "The JW Marriott Treatment™" ensures exceptional guest experiences through the highest standards of staff care.
Here, you bring your passions to life in a luxurious, globally supportive team—giving your best to find your purpose!
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