Marriott International
Executive Housekeeper I
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Executive Housekeeper I
Director of Housekeeping & Laundry – Ware, Hertfordshire
Job Number: 26081304 Job Category: Housekeeping & Laundry Location: Ware, Hertfordshire, UK (SG12 0SD) Schedule: Full-Time Position Type: Management
Summary
The Director of Housekeeping is responsible for overseeing daily shift operations, ensuring high standards of cleanliness, maintenancCe in guestrooms, public spaces, and employee areas while promoting guest and employee satisfaction. This role plays a key part in financial responsibility through budget management and ensuring compliance with housekeeping policies and guest service excellence.
About JW Marriott Hotels & The "JW Treatment"
At JW Marriott, we believe our people come first—just as their happiness contributes to offering our guests the exceptional experience we call The JW Treatment™.
- CIocultivate a team spirit, fostering innovation, authenticity, and pride in delivering luxurious hospitality.
- Empower colleagues to excel, offering growth opportunities, training, and recognition.
- Prioritise well-being by creating an environment where employees thrive professionally and personally.
Joining JW Marriott means becoming part of a global brand legacy, renowned for its unwavering commitment to exceptional service.
Responsibilities
1. Managing Housekeeping Operations
- Ensure guestroom status updates are communicated promptly to the Front Desk.
- Coordinate with Engineering teams to address guestroom maintenance efficiently.
- Develop and implement the cleaning schedule for property-based areas.
- Assign daily cleaning tasks, including:
- Assigning rooms ready for check-out or final inspection.
- Inventorising supplies to prevent shortages.
- Supervise shift operations, enforcing housekeeping policies, standards, and procedures.
- Handle ordering guestroom supplies, cleaning agents, and uniforms.
- Conduct housekeeping inspections for guestrooms and public spaces, ensuring quality and addressing concerns.
- Equip team members with necessary supplies, equipment, and uniforms for their roles.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
2. Managing Departmental Costs
- Participate in financial planning to meet/ exceed the departmental budget.
- Analyse budgets, statements, and payroll reports to support cost-effective operations.
- Align housekeeping strategies with property-wide financial goals.
3. Ensuring Exceptional Customer Service
- Address and resolve guest complaints promptly and with care.
- Foster a collaborative culture that prioritises constant service improvements.
- Encourage employees to deliver exceptional guest experiences.
- Highlight guest satisfaction within departmental discussions.
4. Human Resources & Team Management
- Investigate employee accident and safety concerns.
- Maintain adequate staffing levels to meet service, operational, and financial demands.
- Ensure team members understand workplace expectations, policies, and disciplinary procedures.
- Provide employee training and feedback on best practices and behaviour.
- Support performance appraisals, interviewing, and onboarding processes.
- Lead new hire orientation to incorporate new staff seamlessly.
- Apply progressive discipline as required per organisational procedures.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Candidate Profile
Education & Experience
One of the following requirements applies:
- High School Diploma or GED, paired with 2 years of experience in housekeeping or a related position.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar field. No work experience required.
Key Qualities Not Required by Education Alone:
- Strong leadership skills in a fast-paced environment.
- Problem-solving capabilities, particularly in customer-service disputes and operational challenges.
- Ability to lead a diverse team while adhering to budgetary constraints.
- Commitment to continuous quality improvement.
Equal Opportunity Employer
Marriott International is committed to equal opportunity for all associates, celebrating the uniqueness that every team member brings:
- Diverse talents are welcomed with open arms to foster innovation.
- Non-discrimination policy covers all protected classes, including disability/ veteran status.
Join Our Marriott Family
Apply now, and take the next step toward joining an industry leader, offering a workplace where support, passion, and hospitality come together to create a marvellous experience. Together, let’s elevate the art of welcoming the world™.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills