Department for Work and Pensions (DWP)
Executive Officer
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The DWP is recruiting for 91 Executive Officers across Wales and The Marches
Locations: Aberdare, Abertillery, Aberystwyth, Ammanford, Bargoed, Barry, Brecon, Bridgend, Bridgnorth, Caerphilly, Caldicot, Cardiff Alexandra House, Cardiff Charles Street, Cardigan, Carmarthen, Colwyn Bay, Cwmbran, Ebbw Vale, Haverfordwest, Hereford, Holyhead, Holywell, Leominster, Llantrisant, Market Drayton, Merthyr Tydfil, Milford Haven, Newport Gwent, Newtown, Oswestry, Pembroke Dock, Penarth, Pontypridd, Port Talbot, Porth, Porthcawl, Rhyl, Shotton, Swansea, Telford, Treorchy, Wrexham
If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
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The ability to speak Welsh is always welcomed. In the event that candidates are tied on scores, the ability to speak Welsh may be used as a tie breaker. It will not be used as part of the selection criteria for appointment in any other circumstances.
This is a fully office based role.
Benefits
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £32,137 DWP contributes at least £9310.08. Find out what benefits a Civil Service Pension provides.
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We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Closes: 11:55 pm on Wednesday 29 July 2026
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