incident.io
Expansion Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Expansion Account Manager – Incident.io
About Incident.io
incident.io is the leading AI incident response platform, designed to help teams reduce incident response time and enhance reliability. By unifying on-call management, incident response, AI SRE capabilities, and status pages, we empower teams to respond faster, minimize downtime, and keep customers informed.
Since our launch in 2021, we’ve supported over 1,500 companies, including Netflix, Airbnb, and Block, managing more than 500,000 incidents. Tens of thousands of responders—from Engineering, Product, and Support teams—trust incident.io to restore services quickly, maintain alignment under pressure, and focus on long-term growth.
We’re a fast-growing, ambitious team that prioritises customer impact, product excellence, and innovation. Backed by Index Ventures, Insight Partners, and Point Nine, alongside investors and industry leaders from top-tier technology firms, we’re accelerating towards a future where AI-driven incident management becomes standard.
The Role in One Line
"You’ll be the reason companies like Vanta, Linear, and Vercel stay with us—from their five-person startup phase to their five-hundred-person expansion."
What You’ll Do
As an Expansion Account Manager, you’ll own a portfolio of commercial customers while they scale from startups to enterprise leaders. Your mission? Retain and grow them. This means:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Anticipating expansion needs – Spotting when a team’s usage outgrows their current plan.
- Making growth intuitive – Turning potential upgrades into natural next steps, not hard sales pitches.
- Collaborating across teams –
- Work closely with Customer Success (CS) to understand account dynamics.
- Partner with GTM (Go-to-Market) to refine expansion strategies.
- Escalate to Sales and Product when accounts require deep engagement.
- Leveraging AI – Using AI tools to:
- Build account plans faster with data-driven insights.
- Identify expansion signals before they’re visible.
- Draft tailored outreach that feels personal, not robotic.
This isn’t just about renewals. It’s about driving net new revenue in accounts that already trust—and rely on—incident.io.
Who You Are
You’re nontraditional but high-impact—here’s what drives you:
- Account expansion experience – You’ve grown accounts beyond renewal, not just kept them.
- Conviction over caution – A CTO or VP’s pushback doesn’t deter you; you enjoy the debate because you believe in your arguments.
- Grit for the tough deals – You chase the difficult wins, not avoid them. The challenging accounts become your greatest successes.
- AI enthusiasm – You innovate with tooling, not just use it passively. You ask: "Can this workflow be faster?"
- Revenue mindset – You care deeply about the metrics—growth isn’t abstract to you. It’s the scoreboard.
- Startup flexibility – You thrive in evolving environments. Fixed playbooks bore you, not inspire you.
- Founder energy – You want to shape the methodology, not just follow it.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You’re ready for the chaos of scale, but you also love helping build the system that makes it manageable.
What You’ll Get
At incident.io, we believe balance creates sustainability. Our benefits reflect that:
- Health and safety – Private medical insurance (top-tier coverage for you and your loved ones).
- Time off –
- Competitive annual leave (so you can recharge).
- The first Friday of every month off (seriously).
- Future security – Enhanced pension contributions (because long-term goals matter).
- Equity – Meaningful shares for those who help chart our growth.
- AI-first culture – Unlimited AI spend for everyone, not just engineers. Expect tools (and expectations) to evolve as we do.
- Parental leave – Generous support for your family during those pivotal early days.
- Development budget –
- £1,000 to design your ideal setup.
- £500/year to invest in you—whether it’s courses, conferences, or skills.
Compensation Range
£72.5K – £97.5K (plus equity and benefits)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location