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Who Connecteam is
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
About the Role
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
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Key Responsibilities
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities.
- Prospect into a defined target audience, focusing on accounts with high expansion potential
- The employee is expected to perform 140+ calls and engage with 20–30 customers daily.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in our CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills
- 1–2 years of experience in a client-facing sales role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working the following hours: Monday-Friday: 11:00-19:00 (England time zone) MUST!
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Joining Connecteam Is The Smart Move
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
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