Metropolitan Gaming
Experienced Casino Dealer
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Experienced Casino Dealer
About Metropolitan Gaming
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins, and create great experiences together. If you’re upbeat, curious, and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career.
Alongside competitive pay, you can also enjoy:
- Discounts and perks across travel, retail, hospitality, and wellbeing
- Company pension scheme and life insurance cover
- Discount on food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
The Opportunity: Casino Dealer
We’re looking for a Casino Dealer with a valid UK Gaming Licence (PFL) to join our exciting team. You’ll deliver exceptional service while dealing games like Blackjack, Roulette, Three Card Poker, and more.
Your responsibilities will include dealing games with accuracy and energy, guiding players, and creating a fun, professional atmosphere. In fulfilment of internal monitoring and lawful requirements a useful screening of employment references is mandated.
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Key Responsibilities
Table Operations & Gaming Compliance
- Conduct assigned table and electronic games (such as Blackjack, Roulette, Three-Card Poker, and Baccarat) in accordance with rules, policies, and gaming regulations.
- Shuffle and deal cards OR operate gaming equipment efficiently and accurately.
- Ensure game integrity by monitoring play for rule adherence and identifying any irregularities.
- Report suspicious or unusual activity to supervisory staff immediately.
Guest Experience & Service Delivery
- Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
- Explain game rules and procedures clearly and courteously to players.
- Handle disputes or misunderstandings calmly, escalating to a supervisor as necessary.
- Maintain confidentiality of guests and company information.
Financial & Administrative Tasks
- Accurately exchange chips for cash and calculate payouts quickly and correctly.
- Ensure full compliance with gaming commission regulations and internal controls.
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Team Collaboration & Training
- Work collaboratively with dealers, gaming supervisors, and management.
- Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
- Supervise gaming tables and dealers as required.
Service Behaviours
Our Casino Dealers must consistently demonstrate:
- ✅ On It: Anticipate guest and operational needs with responsiveness and initiative.
- 🌟 Upbeat & Positive: Maintain a professional, enthusiastic, and solution-oriented demeanour.
- 🤝 Be Nice: Treat guests, team members, and stakeholders with courtesy, respect, and professionalism.
- 🔄 Open & Close: Engage warmly in every interaction and ensure clear, courteous conclusions.
Requirements
- Must be aged 18 or above and have the right to work in the UK.
- Currently holds a valid UK Gaming Licence (PFL).
- Physically capable of standing for extended periods on shifts, often working evening/night shifts, weekends, and weekends.
A flexible schedule is essential due to our 24/7 operations.
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Jessica, London
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