Verisk
Experienced Motor Claims Handler
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Job Description
We are looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World’s Best Employer and Best Employer for Women.
As an experienced Motor Claims Handler, you will be responsible for investigating the claim once the hire has ended and negotiating the settlement whilst minimizing the financial impact to our customers.
Prior claims handling experience is preferable; however, training is provided. An appetite to learn and transferrable skills are required.
Responsibilities
- Acquire expert knowledge of credit hire laws, rules, and protocols
- Manage own case load efficiently to achieve monthly targets individually and as part of the team
- Request relevant documentation for the claim to enable efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated.
- Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.
- Negotiate and settle claims by agreement where possible
- Nominate or instruct Solicitors as and when required
- Maintain a high standard of quality on work produced to meet both internal and external audit requirements, including clearly detailed notation
- Deliver professional standards of customer service to internal and external customers
- Identify any possible fraud concerns and manage where applicable
- Handle inbound and outbound calls
Qualifications
- Previous experience in motor claims handling, credit hire claims, or a similar insurance claims environment is preferred.
- Strong negotiation, investigation, and analytical skills, with the ability to assess liability and achieve positive claim outcomes.
- Excellent communication and customer service skills, with the confidence to liaise professionally with customers, solicitors, insurers, and other stakeholders.
- Highly organised with strong attention to detail, capable of managing a busy caseload while meeting quality standards and performance targets.
- GCSEs (or equivalent) in English and Mathematics are desirable. Professional insurance qualifications (e.g. Cert CII) or a willingness to work towards them would be advantageous.
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About Us
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.
- Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.
- Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.
- Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.
- Life at Verisk: Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.
- Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture
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Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.
Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.
We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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